26 years with Comcast; last 14 years as a CommTech. Hard working, self motivated, and driven to successfully and efficiently complete the task at hand. Consistently achieved or exceeded techinical and other expectations set by Comcast. Helped train new hires and uplift struggling technicians with metrics. Problem solver who willingly tackles projects head on. Collaborates well with team members and across all departments. Driven to learn new skills. Willing to take on added responsibilities to meet team goals.
*Install Internet,phone,and video service for small to medium size businesses.
*Troubleshoot and fix service issues for SMB Business customers.
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* Installed and Serviced residential Comcast Internet, CDV, Video, and Home Security.
* Installed and serviced Comcast Internet, Video, and CDV.
* Consistently achieved above average CommTech metric numbers through CommTech career
* Strives to provide excellent customer service
* Excels at troubleshooting / repairing Comcast service issues
* Works well with fellow team members to solve technical issues
*Successfully completes daily work load tasks
* Member 2022/23 Comcast Safety Committee
*SCTE Member
* 2021 "Elite" winner