Brian Baker
Franklin,NH
Summary
Dynamic Chief Operating Officer with a proven track record at the State of NH Veterans Home, excelling in operations management and strategic planning. Enhanced efficiency through process improvement initiatives, achieving significant cost savings. Adept at contract negotiation and fostering cross-functional collaboration, while mentoring teams to drive performance and compliance. Dedicated and self motivated, willing to go the extra mile to ensure a smooth running operation in a stressful environment.
Overview
27
27
years of professional experience
Work History
Chief Operating Officer
State of NH Veterans Home
Tilton, NH
01.2024 - 09.2025
- Assisted in developing operational strategies to enhance efficiency across departments.
- Supported analysis of workflows and identified areas for process improvement.
- Collaborated with leadership to implement initiatives that streamlined operations.
- Maintained documentation of standard operating procedures for team reference.
- Oversee budgets for several internal departments including; facility maintenance, dietary, laundry, housekeeping, safety/security.
- Conducted research on industry best practices to inform operational decisions.
- Provided training support for new staff on company policies and procedures.
- Monitored project timelines and ensured alignment with organizational goals.
- Participated in cross-functional meetings to facilitate communication between teams.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Responsible for creating, overseeing and budgeting for Capital improvement projects.
Director of Safety and Security
State of NH Veterans Home
Tilton, NH
07.2011 - 01.2024
- Developed and implemented safety protocols to enhance workplace security and compliance.
- Conducted regular safety audits and assessments to identify potential hazards.
- Trained staff on emergency response procedures and safety best practices.
- Collaborated with local law enforcement to improve incident response strategies.
- Analyzed incident reports to identify trends and recommend preventive measures.
- Led safety meetings to communicate policies and gather employee feedback.
- Managed safety training programs, ensuring adherence to regulatory standards.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Conducted thorough investigations into security breaches, and safety incidents, workplace accidents, determining root causes, and implementing corrective actions to prevent recurrence.
Security Officer II FTO
State of NH Veterans Home
Tilton, NH
07.2006 - 07.2011
- Monitored facility access to ensure safety of residents and staff.
- Conducted routine security checks to identify potential hazards.
- Coordinated emergency response procedures for various incidents.
- Trained new staff on security protocols and emergency procedures.
- As the first Security Officer hired in the newly created department I worked closely with the Security Director to create department policies and procedures and to create the first Emergency Preparedness plan for the NH Veterans Home
- Maintained accurate incident reports for internal review and analysis.
- Collaborated with local law enforcement during critical situations.
- Implemented strategies to improve safety awareness among residents and staff.
- Led security team meetings to discuss operational improvements and concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Maintenance/buildings and Grounds
State of NH Veterans Home
Tilton, NH
12.2002 - 07.2006
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responsibilities included conducting daily rounds of all of the facilities mechanical/boiler rooms to ensure all equipment is working properly.
- Making repairs to equipment to include HVAC units, small plumbing jobs, sheetrock/painting, power equipment such as floor scrubbers, lawnmowers, and furniture as needed.
- Tile and LVT flooring installation and repair
- worked closely with contractors conducting major repairs to gain knowledge that would save the facility costs for future repairs by studying and learning the contractors techniques
Bulidng Service Worker/Floor Care Specialist
State of NH Veterans Home
Tilton, NH
12.2001 - 12.2002
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- specialized in stripping/waxing of floors throughout facility
- position required filling in for maintenance staff on off shifts, required training on different shifts to identify issues that may occur with facility equipment, HVAC, plumbing, electrical, fire suppression
Concrete Carpenter/Heavy Equipment Operator
Andrews Construction
Campton, NH
05.1998 - 12.2001
- Constructed and repaired concrete structures using industry-standard tools and techniques.
- Interpreted blueprints to ensure precise measurements and structural integrity in projects.
- Collaborated with project managers to optimize workflows and meet tight deadlines.
- Trained junior carpenters on safety protocols, tool usage, and efficient work practices, acting site supervisor in foreman's absence
- main focus of position was concrete carpenter, in between projects I was trained on the use of excavators, backhoe, bucket loader, bulldozer and dump trucks to assist on sitework projects, assisted with general labor as needed as well
Education
No Degree - Criminal Justice
Dean College
Franklin, MAHigh School Diploma -
Franklin Highschool
Franklin, NH05-1993
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Contract negotiation
- Performance management
- Cross-functional collaboration
- Cost savings and reduction
- Risk management
- Personnel development
- Financial management
Timeline
Chief Operating Officer
State of NH Veterans Home
01.2024 - 09.2025
Director of Safety and Security
State of NH Veterans Home
07.2011 - 01.2024
Security Officer II FTO
State of NH Veterans Home
07.2006 - 07.2011
Maintenance/buildings and Grounds
State of NH Veterans Home
12.2002 - 07.2006
Bulidng Service Worker/Floor Care Specialist
State of NH Veterans Home
12.2001 - 12.2002
Concrete Carpenter/Heavy Equipment Operator
Andrews Construction
05.1998 - 12.2001
No Degree - Criminal Justice
Dean College
High School Diploma -
Franklin Highschool