Brian Baldner

Restaurant Worker

Happy Family Restaurant

Epsom

08.2020 - Current

Accurately recorded orders on cash register and point-of-sale system.
Handled money transactions accurately while following company procedures for handling cash payments.
Provided excellent customer service to ensure satisfaction.
Verified that prepared food met all standards for quality and quantity.
Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
Assisted with kitchen preparation during peak times as needed.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Provided exceptional customer service by anticipating guest needs before they arise.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Worked in close collaboration with team members to ensure customers received high-quality service.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained new employees to perform duties.
Delegated work to staff, setting priorities and goals.