Accomplished Project Manager with a proven track record at Anchor General Insurance Agency, adept in project management and IT team leadership. Excelled in delivering high-quality IT solutions, enhancing customer satisfaction, and streamlining processes through Agile methodologies. Demonstrated expertise in IT quality assurance and fostering effective team collaboration, significantly improving project outcomes without compromising on deadlines or safety.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager, IT
Anchor General Insurance Agency
01.2014 - Current
Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
Provided detailed project status updates to stakeholders and executive management.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Proved successful working within tight deadlines and a fast-paced environment.
Wrote, updated and maintained project documentation.
Communicated project updates to stakeholders at all levels.
Business Analyst
Anchor General Insurance Agency
09.2007 - Current
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Improved business processes by analyzing current practices and recommending optimization strategies.
Education
Bachelor of Science - Financial Services
San Diego State University
San Diego, CA
Skills
Project management
IT quality assurance
Microsoft Office Suite
Project planning
IT financial management
IT problem-solving
IT team leadership
Project tracking
Quality assurance
Certification
CA Property and Casualty Insurance Licensed since 1996
Timeline
Project Manager, IT
Anchor General Insurance Agency
01.2014 - Current
Business Analyst
Anchor General Insurance Agency
09.2007 - Current
CA Property and Casualty Insurance Licensed since 1996
Bachelor of Science - Financial Services
San Diego State University
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