Microsoft Office
Brian Banuelos
Assistant Community Manager
Renton,WA
Summary
Demonstrating more than eight years of unwavering dedication to customer service, a robust skill set has been cultivated in nurturing positive client relationships. In the preceding 4 years, expertise has been refined within the real estate and property management sector, deftly navigating the intricacies of the industry with a meticulous eye for detail. The role of Assistant Community Manager is currently held, actively contributing to the seamless operations of property management with a consistent focus on client satisfaction. The pursuit of new opportunities to advance within a dynamic professional environment is underway, aiming to leverage the accumulated experience and skills acquired over the years.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Community Manager
Grammercy/Bridge Property Management
10.2023 - Current
- Collected and maintained careful records of rental payments and payment dates.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept properties in compliance with local, state, and federal regulations.
- Processed security deposit refunds.
Leasing Manager
Central Park East/GreyStar
04.2023 - 10.2023
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Established key relationships with potential leasers and renters.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Managed daily and weekly marketing and leasing plans.
Leasing Professional
Boulder Creek/ Simpson Housing
01.2022 - 04.2023
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
Real Estate Broker
Summit Properties NW/ Compass
01.2020 - 01.2024
- Monitored contract execution to verify complete fulfillment of terms.
- Compared properties possessing similar features to determine competitive market prices.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Set up virtual home tours, in-person visits, and open houses for properties.
Host/Server
Plum Delicious/ IHOP
06.2015 - 01.2020
- Delivered pick-up and curbside orders to guests.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
High School Diploma -
Kentlake High School
Kent, WA 05.2001 -
Associate of Arts - Business
Highline College
DesMoines, WA 05.2001 -
Real Estate License - Real Estate
Rockwell Institute
Bellevue, WA 05.2001 -
Skills
- Problem-solving aptitude
- Tenant issue resolution
- Analytical Thinking
- Strong Communication Skills
- Showing and leasing of units
- Occupancy Management
- Real estate knowledge
- Staff Coordination
Software
Google Office
Yardi
CRM Flex
Certification
Real Estate License
Timeline
Assistant Community Manager
Grammercy/Bridge Property Management
10.2023 - Current
Leasing Manager
Central Park East/GreyStar
04.2023 - 10.2023
Leasing Professional
Boulder Creek/ Simpson Housing
01.2022 - 04.2023
Real Estate Broker
Summit Properties NW/ Compass
01.2020 - 01.2024
Host/Server
Plum Delicious/ IHOP
06.2015 - 01.2020
High School Diploma -
Kentlake High School
05.2001 -
Associate of Arts - Business
Highline College
05.2001 -
Real Estate License - Real Estate
Rockwell Institute
05.2001 -
Real Estate License
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