Brian Barr

• Worked closely with customer team members to gather requirements for implementation of Hub integration software and end endpoint based on USE Case and data mappings
• Worked with customers to create and validate value stream diagram based on the Use case
• Installed, configured, tested, and tuned Hub integration software, including light Java scripting for data transformation extensions
• Trained customers in parallel to building the integrations to ensure they are enabled on the solution
• Lead the creation of user acceptance testing
• Created go to production checklist
• Supported solution during warranty period.

• Installed Quality Center/ALM software on site
• Assessed quality assurance process, tools, and user experience
• Configured Quality Center/ALM to best fit testing process
• Created and or lead creation of training material to reflect new process and tool
• Created and or lead User Acceptance Testing for HP ALM
• Provided stand up training for ALM/Quality Center
• Provided basic and advanced training to customers to create Automation Test using Quick Test Professional/UFT
• Staff Augmentation for Test Lead and manual testing
• 100 + Successful Customer Engagements
• Provided expert guidance on best practices for software quality assurance, leading to increased team efficiency and effectiveness.

• Assisted in the successful completion of internal audits through diligent preparation and communication with external auditors.
• Resolved conflicts between departments arising from identified issues during internal audits diplomatically before escalating situations adversely impacting overall corporate performance metrics.
• Coordinated efforts across departments to streamline information gathering for faster audit completions times without compromising quality or integrity of results.
• Followed established auditing processes to meet internal and regulatory requirements.
• Followed up to assess and report corrective action completion or progress.

• Created test plans and test cases for manual testing and automated testing using UFT
• Managed testing tools, license servers, and application servers (UFT, Test Director for Quality Center/ALM)
• Provided internal support for internal testing tools
• Established and implemented best practices and standards for testing tools
• Managed defects using Mercury Defect Tracker and Bugzilla.
• Team lead, for 6 manual testers.
• Attended Changes Control Board meeting as a representative of SQA
• Represented SQA in all Product Design, Review for my assigned prodjects/products

• Enhanced end-users experience by providing timely and effective desktop support services.
• Implemented new software solutions for improved system performance and increased productivity.
• Managed a team of desktop support technicians, fostering a collaborative work environment.
• Reduced resolution times with efficient troubleshooting techniques and clear communication.
• Worked with ASP.net developers to provide unit, functional testing.

• Streamlined desktop support processes by implementing efficient ticketing system and prioritizing tasks.
• Reduced downtime for employees by swiftly resolving technical issues and providing timely assistance.
• Enhanced user experience with proactive maintenance of hardware and software components.
• Collaborated with IT team to plan and execute hardware upgrades, ensuring seamless transitions for endusers.
• Mentored junior technicians, fostering professional development and improving overall team efficiency.
• Managed inventory of computer equipment and software licenses, ensuring proper allocation and compliance with company policies.
• Maintained security measures for company computers by promptly installing patches, updates, and performing regular audits.
• Facilitated communication between technical staff and end-users to identify root causes of problems and implement effective solutions.

Managed Customer Help Desk for ITC Learnings Multi Media Software and Turnkey Multimedia Desktops( LASER DISC, AVI controls cards)

Traveled for onsite installation of Multimedia Systems on factory floor and other workplaces.

Introduced SQA practices, working with developers, business analysts and C level to apply best practices.