Brian Barron
Pine Bluff,AR
Summary
Reliable hard working individual with multiple years experience in high stress jobs such as customer service and military intelligence analysis. Am a skilled worker with strong track record of success in maintenance, repair and operations. Multitasks and works effectively in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
6
6
years of post-secondary education
30
30
years of professional experience
Work History
Contract Worker
Express Employment Solutions
Pine Bluff, AR
11.2020 - Current
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Offered exceptional customer service to all guests.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
- Maintained team safety by controlling traffic around and within site.
- Efficiently prepared job sites by removing debris and setting up materials and tools.
Assistant Sales Manager
Days Inn And Suites
Pine Bluff, AR
08.2019 - 09.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Trained new associates in successful sales and performance strategies.
- Designed innovative market strategy to boost market penetration, increasing operating profit margin by 20% in [2020].
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
Manager
Sleep Inn And Suites
Murfreesboro, TN
06.2017 - 06.2019
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Promoted hotel brand by promoting the choice privilege program, resulting in a 20% increase in new business.
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw day-to-day operations of brand new, 200-room hotel with staff of 14 employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Fulfillment Specialist
Amazon Fulfillment
Lebanon, TN
09.2014 - 06.2017
- Received and delivered quality products to restaurant from supply warehouse on weekly schedule.
- Unloaded deliveries from trucks in prompt fashion.
- Entered package information into company's computer system using [Software] with high degree of accuracy.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Stocked shelves to match planogram images and instructions.
Front Desk Attendant, Assistant Manager
Day's Inn And Suites
Pine Bluff , Arkansas
08.1998 - 09.2014
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Army Intelligance Analyst
U.S. Army National Guard
Little Rock, AR
07.2010 - 08.2018
- Validate known intelligence with data from other sources.
- Gather, analyze, correlate, or evaluate information from a variety of resources, such as law enforcement databases.
- Prepare comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data.
- Study activities relating to narcotics, money laundering, gangs, auto theft rings, terrorism, or other national security threats.
- Collaborate with representatives from other government and intelligence organizations to share information or coordinate intelligence activities.
- Evaluate records of communications, such as telephone calls, to plot activity and determine the size and location of criminal groups and members.
- Gather intelligence information by field observation, confidential information sources, or public records.
- Link or chart suspects to criminal organizations or events to determine activities and interrelationships.
- Design, use, or maintain databases and software applications, such as geographic information systems (GIS) mapping and artificial intelligence tools.
- Predict future gang, organized crime, or terrorist activity, using analyses of intelligence data.
- Interview, interrogate, or interact with witnesses or crime suspects to collect human intelligence.
- Gather and evaluate information, using tools such as aerial photographs, radar equipment, or sensitive radio equipment.
- Received commendation for valor for volunteering to help fight the 2011 monument wildfire after the evacuation order was given.
- Received National defense service medal along with army service ribbon.
- Earned a medial for sharpshooting proficiency.
- Was promoted to squad leader and was given the honor along with all other squad leaders to have a meat and greet with then first lady Michelle Obama at fort Jackson in 2011.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR 03.1997 - 05.2000
No Degree - Homeland Defense/Intelligence Analysis
Fort Huachuca Army Intelligence School
Sierra Vista Arizona 02.2011 - 10.2011
Associate of Science - Computer Network Design
S.E.A.R.K
Pine Bluff, AR 03.2008 - 10.2010
Skills
Self-motivated professional
Accomplishments
During my military career i received several commendations for merit and valor such as the commendation i received for volunteering to fight the Monument fires of 2011 at Fort Huachuca.
Timeline
Contract Worker
Express Employment Solutions
11.2020 - Current
Assistant Sales Manager
Days Inn And Suites
08.2019 - 09.2020
Manager
Sleep Inn And Suites
06.2017 - 06.2019
Fulfillment Specialist
Amazon Fulfillment
09.2014 - 06.2017
No Degree - Homeland Defense/Intelligence Analysis
Fort Huachuca Army Intelligence School
02.2011 - 10.2011
Army Intelligance Analyst
U.S. Army National Guard
07.2010 - 08.2018
Associate of Science - Computer Network Design
S.E.A.R.K
03.2008 - 10.2010
Front Desk Attendant, Assistant Manager
Day's Inn And Suites
08.1998 - 09.2014
High School Diploma -
Pine Bluff High School
03.1997 - 05.2000
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