Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRIAN BARTHELEMY

Lake Worth,FL

Summary

Dynamic Retail Sales Associate with 4+ years' expertise forging genuine customer relationships, and surpassing service standards. Skilled in multitasking, and providing exceptional service. Experienced in security and patrolling, ensuring safety. Fluent in Haitian Creole with a strong commitment to professionalism. A proactive team player dedicated to achieving organizational objectives. Adept at optimizing stock and product knowledge while delivering outstanding customer service. I am An enthusiastic and dedicated individual committed to excellence in every aspect of my role.

Overview

6
6
years of professional experience

Work History

Call center agent

NSD
Boca Raton
10.2023 - Current
  • Resolved customer complaints in a professional and efficient manner, resulting in a X% reduction in customer escalations
  • Created and maintained up-to-date customer records, ensuring accuracy and consistency in customer service
  • Answered customer inquiries in a timely and accurate manner, resulting in a X% increase in customer satisfaction
  • Acted as an escalation point for complex customer inquiries and complaints
  • Handled customer inquiries with empathy and professionalism, resulting in a X-star customer satisfaction rating
  • Coordinated with customer service teams to ensure accurate customer information was collected and entered into the system
  • Utilized GPS data to provide real-time updates on vehicle locations and estimated arrival times
  • Monitored multiple communication systems simultaneously to ensure timely response to customer inquiries and requests
  • Provided accurate information on products and services to customers.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Performed other duties as assigned by supervisor.
  • Utilized problem solving techniques when dealing with difficult or irate customers.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Collected deposits or payments and arranged for billing.

Bike Technician

REI
Palm Beach Gardens
11.2020 - 06.2023
  • Established personal connections with customers, exceeding customer service expectations
  • Set price book to increase stock and product knowledge
  • Streamlined inventory management to eliminate the need for stock replenishment
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Provided timely and accurate advice to customers that enabled them to make informed decisions
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
  • Assisted customers with locating items and providing product information
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Worked with project managers to develop and implement strategies for cost savings and resource optimization
  • Performed regular maintenance and repair on a variety of bicycles, including road bikes, mountain bikes and BMX bikes.
  • Inspected bicycles for wear and tear, adjusted brakes, derailleurs and hubs.
  • Assisted customers with selecting the best bike for their individual needs.
  • Repaired flat tires, replaced worn brake pads and chains.
  • Adjusted suspension systems to ensure proper functioning.
  • Installed new components such as handlebars, pedals and cranksets.
  • Tuned up bicycle drive trains to ensure optimal performance.
  • Disassembled wheels to replace or repair broken spokes or bearings.
  • Replaced damaged frames when necessary.
  • Cleaned bicycles thoroughly after each service appointment.
  • Provided advice on bicycle safety practices to customers.
  • Maintained detailed records of all services performed in customer database system.
  • Followed up with customers regarding any additional repairs needed.
  • Ordered parts from suppliers when necessary to complete repairs or upgrades.
  • Conducted pre-ride inspections prior to rental bike checkout.
  • Assembled new bikes from the box using tools such as wrenches, screwdrivers.
  • Educated customers about the advantages of different types of bicycles.
  • Demonstrated how to properly adjust seat height for comfort level and safety.
  • Ensured that all work areas were clean and organized at all times.
  • Adhered strictly to safety protocols while repairing bicycles.
  • Diagnosed mechanical issues with precision using specialized tools.
  • Assembled new bicycles for customers and completed quality assurance checks for safety compliance.
  • Created custom solutions for complex problems related to bicycle repairs.
  • Prepared display bicycles and merchandised with accessories to boost sales opportunities.
  • Completed highly skilled repairs with minimal rework by expertly following manufacturers' technical instructions.
  • Increased shop revenue by upselling bikes, accessories and service plans.
  • Created world-class customer service experiences with engaging conversational skills and expert bicycle knowledge.
  • Checked and replaced brakes, brake levers and shift levers.
  • Replaced handlebars, stands, lights, and seats for bicycle repairs.
  • Completed specialized technical work, general maintenance and customer servicing.
  • Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
  • Changed out various cables and chains.
  • Assembled new bicycles for customers, modeling features and operational guidelines.
  • Worked closely with customers to address questions and inquiries.
  • Adjusted speed and gear mechanisms to optimal settings.
  • Disassembled axles to repair and replace defective parts.
  • Documented bicycle work completed to record customer notes.
  • Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
  • Shaped replacement parts with bench grinders.

Wait Staff/Server

Atria Senior Living
Lantana
09.2018 - 11.2020
  • Managed seating wait times, resulting in a X% decrease in wait times for guests
  • Collaborated with other staff members to ensure efficient operations in the kitchen
  • Established and maintained an organized and efficient kitchen workflow, resulting in a X% increase in productivity
  • Developed a unique menu featuring regional and seasonal ingredients, resulting in a X% increase in customer satisfaction
  • Maintained a high level of professional conduct at all times, which resulted in a positive work environment
  • Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
  • Assisted in the preparation of food items and ensured that all food was served at the proper temperature
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Set up work stations prior to opening to minimize prep time.
  • Received and stored food and supplies.
  • Checked completed orders for correct quantity and quality.
  • Checked quality of food products to meet high standards.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Education

AA - Graphic Design

PALM BEACH STATE COLLEGE
Lake Worth
05.2023

High School Diploma -

Santaluces Community High School
Lantana
05.2018

Skills

  • Cashiering
  • Customer Service
  • Haitian Creole
  • Inventory Management
  • Management
  • Multitasking
  • Patrolling
  • Physical Security
  • Professionalism
  • Retail Sales
  • Sales
  • Call Center Operations
  • Customer Education
  • Appointment Setting
  • Problem-solving skills
  • Resolving issues
  • Multitasking and Organization

Languages

  • English
  • French

Timeline

Call center agent

NSD
10.2023 - Current

Bike Technician

REI
11.2020 - 06.2023

Wait Staff/Server

Atria Senior Living
09.2018 - 11.2020

AA - Graphic Design

PALM BEACH STATE COLLEGE

High School Diploma -

Santaluces Community High School

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BRIAN BARTHELEMY