BRIAN BATCHELOR
Milford,OH
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Desire to find a position that is challenging and allows for growth based on skills developed over at 20-year career.
Overview
20
20
years of professional experience
Work History
Experienced Store Manager
Thorntons LLC
03.2019 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Technical Support Agent
Staples
12.2013 - 03.2019
- Resolve end-user issues received via ticketing system, email, phone, or in person
- Support end-users based on Service Level Agreements and troubleshoot/resolve reported issues exceeding all QA metrics
- Assist end-users with hardware and software by training users on appropriate use
- Generate reference documentation for end-users and maintains correct operating instructions
- Configure computer hardware, software, systems, networks, printers, scanners.
Department Manager
Kroger
06.2003 - 12.2013
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Education
Associate of Arts - Information Technology
University of Phoenix
Phoenix, AZ05.2013
Skills
- Vendor Management
- Inventory Management
- Product Merchandising
- Staff Supervision
- Desktops, Laptops and Mobile Devices
- Cash Management
- MS Office Proficiency
- Time Management
- Customer Relations
Timeline
Experienced Store Manager
Thorntons LLC
03.2019 - Current
Technical Support Agent
Staples
12.2013 - 03.2019
Department Manager
Kroger
06.2003 - 12.2013
Associate of Arts - Information Technology
University of Phoenix
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