Brian Bates
Gardner,KS
Summary
Dynamic Workflow Specialist with a proven track record at Honeywell Aerospace Technologies, excelling in business process improvement and team collaboration. Enhanced productivity through effective training and established performance benchmarks, driving continuous improvement. Skilled in deadline management and workflow analysis, fostering a culture of excellence and operational efficiency.
Overview
16
16
years of professional experience
Work History
Workflow Specialist Electronic Technician 5
Honeywell Aerospace Technologies
07.2017 - Current
- Assisted in analyzing workflow processes to identify areas for improvement.
- Supported team members in executing daily operational tasks efficiently.
- Collaborated with cross-functional teams to enhance communication and information sharing.
- Maintained documentation of procedures and best practices for reference.
- Enhanced team productivity by providing ongoing training and support in workflow management systems.
- Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from team members and implementing impactful changes.
- Maintained consistent quality standards across all deliverables through diligent oversight of work processes and attention to detail.
- Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
- Served as a subject matter expert on company-specific workflow tools, providing guidance and assistance to colleagues.
- Established performance benchmarks for key workflow metrics, tracking progress against targets over time to ensure continuous improvement efforts remained on track.
- Communicated with team members to enforce deadlines and quality standards.
Project Manager
GMD Utilities
10.2014 - 06.2017
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies.
- Facilitated risk assessment meetings to identify and mitigate project risks.
- Implemented process improvements that enhanced operational efficiency across teams.
- Oversaw project documentation to maintain compliance with industry standards and regulations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
Premises Technician
AT&T Uverse
10.2009 - 10.2014
- Installed and maintained U-verse equipment for residential and business customers.
- Diagnosed and resolved service issues, ensuring optimal connectivity and performance.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Conducted thorough system inspections, identifying areas for improvement in network reliability.
- Trained junior technicians on installation protocols and troubleshooting techniques.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Maintained company vehicle and company equipment.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
Education
Associate of Applied Science - Electronics Technology
Electronics Institute
Kansas City, MO09-1999
Skills
- Deadline management
- Business process improvement
- User acceptance testing
- Workflow Analysis
- Workload balancing
- Standard operating procedures
- Team development
- Excellent communication
- Team collaboration
- Continuous improvement
- Leadership development
- Organizational management
Accomplishments
- Achieved 77 percent backlog reduction by completing leading team backlog reduction focus with accuracy and efficiency.
- Collaborated with team of 4 in the development of Project Hazelnut.
- Supervised team of 13 staff members.
Timeline
Workflow Specialist Electronic Technician 5
Honeywell Aerospace Technologies
07.2017 - Current
Project Manager
GMD Utilities
10.2014 - 06.2017
Premises Technician
AT&T Uverse
10.2009 - 10.2014
Associate of Applied Science - Electronics Technology
Electronics Institute