Brian Beard
Customer Care Service Representative
Wichita,KS
Summary
Proven expertise in customer relationship management and complaint handling, honed at companies like T-Mobile. Excelled in enhancing customer satisfaction and loyalty through effective communication and CRM software proficiency. Achieved significant improvements in call handling efficiency, demonstrating strong multitasking abilities and a commitment to professional excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Kirby Vacuum Sales & Service
11.2022 - 08.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining positive responses to customer concerns.
- Managed a high volume of inbound calls with excellent call quality standards.
- Enhanced customer satisfaction by addressing complex issues promptly and professionally.
Asphalt Maintenance Technician
Kansas Paving
05.2020 - 09.2022
- Enhanced pavement longevity by performing routine maintenance tasks such as seal coating and crack filling.
- Maintained high-quality standards with thorough inspections of completed work.
- Clear areas in preparation for laying down asphalt.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
Customer Service Call Center Representative
T-Mobile
01.2018 - 03.2020
- Managed a high volume of calls daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks
- Consistently met or exceeded performance goals.
Asphalt Maintenance Technician
Robs Asphalt
09.2013 - 12.2017
- Increased customer satisfaction by promptly addressing concerns and providing professional service.
- Demonstrated strong attention to detail when measuring, marking, and cutting materials.
- Troubleshot equipment malfunctions quickly to minimize disruptions to daily operations.
- Improved road safety by efficiently repairing potholes and cracks in asphalt surfaces.
Customer Service Representative
OLC Global
04.2010 - 07.2013
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Built rapport with customers through empathetic listening and understanding their unique needs.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Education
Community College of Denver
Denver, COGED -
Stone Coast Academy
Miami, FL10.2010
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Document Scanning
- Strong Communication Skills
- Keyboard Shortcut Knowledge
- Research and analysis
- Data Entry
Timeline
Customer Support Specialist
Kirby Vacuum Sales & Service
11.2022 - 08.2024
Asphalt Maintenance Technician
Kansas Paving
05.2020 - 09.2022
Customer Service Call Center Representative
T-Mobile
01.2018 - 03.2020
Asphalt Maintenance Technician
Robs Asphalt
09.2013 - 12.2017
Customer Service Representative
OLC Global
04.2010 - 07.2013
Community College of Denver
GED -
Stone Coast Academy
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