Brian Becker
Pittsburgh,PA
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Dynamic Curbside Express Lead with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
16
16
years of professional experience
Work History
Point of Sales
Giant Eagle
Pittsburgh, PA
05.2024 - Current
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
- Provided exceptional customer service, addressing concerns and resolving issues at the point of sale quickly and professionally.
- Learned duties for various positions and provided backup at key times.
- Execute all sign package responsibilities and daily/weekly price changes.
Customer Service Cashier
Giant Eagle
05.2008 - 04.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Curbside Express Lead
Giant Eagle
04.2018 - 05.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
Foreclosure Specialist
Bank Of America
09.2012 - 05.2013
- Reviewed loan and foreclosure documents and verified for accuracy.
- Identified and researched any discrepancies in financial documents.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
Security Guard
G4S Secure Solutions
02.2011 - 09.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
File Maintenance Manager
Giant Eagle
Pittsburgh, PA
05.2024 - Current
- Conducted regular audits of physical and digital files to maintain accuracy and integrity of company records.
- Collaborated with IT department to implement data backup procedures, ensuring business continuity in case of data loss.
- Introduced performance metrics tracking employee adherence to file management policies, driving continuous improvement initiatives within the team.
- Coordinated with various departments to establish standard naming conventions for files, streamlining the search process across teams.
- Enhanced customer experience through prompt and accurate processing of transactions.
- Provided exceptional customer service, addressing concerns and resolving issues at the point of sale quickly and professionally.
- Reviewed new promotions and monitored price changes.
- Learned duties for various positions and provided backup at key times.
- Execute all sign package responsibilities and daily/weekly price changes.
Education
Associate In Specialized Technology Degree - Criminal Justice
ITT Technical Institute
Pittsburgh, PASkills
- Accurate Money Handling
- Payment Processing
- Product Knowledge
- Mobile Ordering Understanding
- Customer Relations
- Effective Multitasking
- Team Goals
- Verbal and Written Communication
- Shrink Minimization
- Cash Counting
- Credit and Debt Card Processing
- Serve Customers
- Customer service excellence
Timeline
Point of Sales
Giant Eagle
05.2024 - Current
File Maintenance Manager
Giant Eagle
05.2024 - Current
Curbside Express Lead
Giant Eagle
04.2018 - 05.2024
Foreclosure Specialist
Bank Of America
09.2012 - 05.2013
Security Guard
G4S Secure Solutions
02.2011 - 09.2012
Customer Service Cashier
Giant Eagle
05.2008 - 04.2018
Associate In Specialized Technology Degree - Criminal Justice
ITT Technical Institute