Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Timeline
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Brian Begay

Restaurant General Manager
Gallup,NM

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Adaptable and enterprising Job Title with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

11
11
years of professional experience

Work History

Restaurant General Manager

Popeyes Chicken
Gallup, NM
03.2022 - Current
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Assistant Manager

Wild Horse Pass Casino
Chandler, AZ
12.2021 - 03.2022
  • Prepared, checked and coordinated documentation to support component design and application.
  • Provided technical leadership for company to effectively steer strategic plans and future projects.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Presented project information and status updates to customers and fielded concerns.
  • Established project goals to carry out directives of top management.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Kitchen Manager

Golden Corral Buffet And Grill
Gallup, NM
09.2019 - 11.2021
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.

Shift Supervisor

Casino Arizona At Talking Stick Resort
Scottsdale, AZ
03.2018 - 09.2019
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Front of the House Manager

Golden Corral Buffet And Grill
Gallup, NM
06.2017 - 05.2018
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Restaurant General Manager

Francisco's Mexican Restaurante Y Cantina
Durango, CO
09.2009 - 06.2015
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Actively participated in ongoing customer service programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Education

Business Administration And Management

Fort Lewis College
Durango, CO
09.1992

Civil Engineering Technology

Northern Arizona University
Flagstaff, AZ
08.1989

Skills

  • Shipment Preparation
  • Menu Pricing and Writing
  • Staff Scheduling
  • Waste Reduction
  • Delegating Assignments and Tasks
  • Disciplinary Action
  • Employee Performance Evaluations
  • Health Code Compliance
  • Loss Prevention Strategies
  • Investigating Complaints
  • Monthly Inventory
  • Restaurant Operation
  • Labor and Overhead Cost Estimation
  • Reading Comprehension
  • Equipment Maintenance
  • Money Handling
  • Food Safety and Sanitation
  • Equipment Preparation
  • Monitoring Food Preparation
  • Managing Deliveries
  • Front of House Management
  • Supply Ordering and Management
  • Billing and Payment Processing
  • Corrective Actions
  • Performance Improvement
  • Meal Preparation
  • Guest Satisfaction
  • Hospitality Management
  • Food Allergies
  • Safe Work Practices
  • Optimizing Profitability
  • Station Preparation
  • Profit and Loss Control
  • Vendor Contracts
  • Managing Reservations and Large Parties
  • Food Challenges
  • Inventory Accuracy
  • Teamwork and Collaboration
  • Liquor Law Compliance
  • Calendar and Scheduling Software
  • Team Relationships
  • Proposal Preparation
  • Government Rules and Regulations
  • Catering Services
  • Inventory and Supply Control
  • High-Volume Environments
  • Proper Food Storage
  • Guest Interaction
  • Enforcing Nutritional Standards
  • Quality Reviews
  • Pricing Standards
  • Monetary Transactions
  • Calm and Pleasant Demeanor
  • Dietary Restrictions
  • Table Setting
  • POS Terminal Operations
  • Compliance Requirements
  • Purchasing
  • Customer Loyalty

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Resolved product issue through consumer testing.

Certification

  • Safe certificate

Languages

French
Elementary
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Restaurant General Manager

Popeyes Chicken
03.2022 - Current

Assistant Manager

Wild Horse Pass Casino
12.2021 - 03.2022

Kitchen Manager

Golden Corral Buffet And Grill
09.2019 - 11.2021

Shift Supervisor

Casino Arizona At Talking Stick Resort
03.2018 - 09.2019

Front of the House Manager

Golden Corral Buffet And Grill
06.2017 - 05.2018

Restaurant General Manager

Francisco's Mexican Restaurante Y Cantina
09.2009 - 06.2015

Business Administration And Management

Fort Lewis College

Civil Engineering Technology

Northern Arizona University

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Brian BegayRestaurant General Manager