Brian Benavides
El Paso,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fetch
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Advised customers on their policy coverages.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Agent
Assurance IQ
10.2023 - 12.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of insurance products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated prices, terms of sales and service agreements.
Sales and Customer Service Agent
Markel Insurance Company
07.2022 - 10.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Educated customers on insurance products and the benefits of coverage.
Sales Agent
Bradley Lead Group LLC
01.2022 - 03.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and concerns.
- Prequalified potential clients who are looking to apply for a home loan and/ or looking to refinance their home.
Sales Technician
Primo Water
07.2018 - 01.2021
- Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
- Assisted in the development of sales forecasts and strategies, contributing to the overall growth and success of the organization.
- Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
- Installed and serviced water filtration systems for both residential and commercial accounts.
Service Technician
McLiff Coffee and Vending
11.2017 - 06.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associate of Arts - HVAC Technology
Vista College
El Paso, TX11-2016
High School Diploma -
Del Valle High School
El Paso, TX06-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Payment processing
- Product knowledge
- Product sales
- Sales closing
Timeline
Customer Service Representative
Fetch
06.2024 - Current
Sales Agent
Assurance IQ
10.2023 - 12.2024
Sales and Customer Service Agent
Markel Insurance Company
07.2022 - 10.2023
Sales Agent
Bradley Lead Group LLC
01.2022 - 03.2022
Sales Technician
Primo Water
07.2018 - 01.2021
Service Technician
McLiff Coffee and Vending
11.2017 - 06.2018
Associate of Arts - HVAC Technology
Vista College
High School Diploma -
Del Valle High School
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