Brian Bergen
Bethel,CT
Summary
Dynamic account management and operations specialist skilled in leading cross-functional teams and managing significant budgets. Proven ability to coordinate multiple projects, negotiate contracts, and enhance service delivery across diverse environments. A strategic partner committed to achieving organizational goals through effective planning and communication.
Overview
10
10
years of professional experience
Work History
Progressive Ministry & Organizational Leadership
Walnut Hill Community Church
, Connecticut
02.2018 - Current
- Currently providing organizational oversight across multiple departments and locations, leading approximately 20 employees and 200 volunteers.
- Oversee approximately $2 million in combined ministry budgets and resources, balancing staffing, programming, facilities, and operational priorities.
- Partner with senior leadership on staffing, budgeting, organizational planning, operational decisions, and long-term strategy.
- Manage relationships with staff, volunteers, vendors, contractors, community partners, families, and senior organizational leadership.
- Coordinate concurrent projects and initiatives, establish priorities, resolve issues, and ensure communication and follow-through across teams.
Facilities & Construction Manager
Salsa Fresca Mexican Grill
Danbury, CT
09.2021 - 01.2023
- Led facilities, maintenance, construction support, and vendor operations for a 20-location restaurant organization across Connecticut and New York, ensuring operational consistency.
- Managed permitting and construction processes supporting 7+ new restaurant openings.
- Negotiated pricing, contracts, and project scopes while managing simultaneous projects, budgets, and deadlines to meet organizational goals.
- Directed day-to-day maintenance and repair operations across 20 restaurant locations and managed contractors, vendors, and service providers.
- Developed and implemented centralized work-order management system that streamlined maintenance requests for all locations.
Account / Project Manager
Impact Service Group
Ridgefield, CT
07.2019 - 09.2021
- Coordinated national service accounts, field technicians, vendors, equipment procurement, and major HVAC projects across the United States, ensuring timely and effective project execution.
- Project-managed major HVAC equipment installations across multiple U.S. markets, coordinating contractors, technicians, equipment, schedules, clients, and vendors.
- Managed HVAC technicians and work-order execution for national corporate customers across the United States.
- Maintained corporate satisfaction and long-term relationships with national brands through responsive communication, consistent service, and problem resolution.
- Negotiated contracts, equipment purchases, pricing, and project requirements while balancing customer expectations with operational needs.
- Monitored service and project activity from request through completion, keeping stakeholders informed and ensuring fulfillment of commitments.
Community Association Manager
Scalzo Property Management
Bethel, CT
05.2016 - 07.2019
- Managed residential community portfolios of 38 to 220 units, overseeing operations, financials, contracts, maintenance, capital projects, vendors, and Board relationships to ensure community satisfaction and operational efficiency.
- Served as primary management contact for association Boards, addressing client expectations, resident concerns, property needs, and vendor performance to foster strong relationships and communication.
- Managed contractors, vendors, capital projects, maintenance issues, and competing operational priorities across multiple communities.
- Monitored expenses and reviewed invoices, presenting monthly operational, financial, and property-condition reports to the Boards of Directors to support informed decision-making.
- Developed, negotiated, and administered contracts ranging from $400 to $200,000.
Education
Master's Degree -
Global Mission Leadership
Fuller Seminary09-2026
Bachelor of Arts - Christian Ministry
Bethel University
Saint Paul, MN01-2022
Associate Chaplain Certificate -
Chaplain Services of Connecticut
01-2018
Skills
- Project Management
- Budget Oversight
- Vendor Management
- Contract Negotiation
- Capital Projects
- Portfolio Management
- Account Management
- Client Relations
- Multi-Site Operations
- Work-Order Management
- Team Leadership
- Cross-Functional Communication
- Problem Resolution
- Contractor & Vendor Relations
Timeline
Facilities & Construction Manager
Salsa Fresca Mexican Grill
09.2021 - 01.2023
Account / Project Manager
Impact Service Group
07.2019 - 09.2021
Progressive Ministry & Organizational Leadership
Walnut Hill Community Church
02.2018 - Current
Community Association Manager
Scalzo Property Management
05.2016 - 07.2019
Master's Degree -
Global Mission Leadership
Bachelor of Arts - Christian Ministry
Bethel University
Associate Chaplain Certificate -
Chaplain Services of Connecticut