Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

BRIAN BIDO

Orlando

Summary

Experienced general manager with a proven track record in effectively managing operations and leading teams. Adept at closely monitoring all aspects of business operations and swiftly adjusting strategies to ensure optimal performance. Committed to empowering staff members to independently handle daily needs, fostering a collaborative and efficient work environment. Dedicated to strengthening strategies that keep the business agile and prepared to overcome any challenge that may arise.

Overview

11
11
years of professional experience

Work History

Delivery Driver/ Lead

A1 Pie
01.2023 - Current
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Navigated local streets to ensure timely delivery of goods.
  • Delivered packages on time by planning optimal delivery routes.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Used handheld devices to track and confirm delivery status.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Maintained clean and safe vehicle, contributing to positive image of company.

SHIFT MANAGER

Jersey Mikes
10.2021 - 02.2023
  • Supervised hourly and temporary personnel, provided work direction and reviewed work
  • Oversaw day-to-day operations and special projects in fast-paced work environments
  • Improved team member performance through motivation and training
  • Coordinated work handoffs and schedules with managers
  • Assigned staff to clean and conduct preventive interior maintenance to provide welcoming eating environment
  • Uphold high standards of customer service during high volume, fast-paced operations
  • Managed registers, counting drawers before and after each shift
  • Monitored performance of workers and offered feedback for improvement
  • Maintained good working relationship with co-workers and management
  • Utilized downtime to perform routine tasks, preventing service delays
  • Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines
  • Followed established recipes to prepare and cook menu items
  • Accepted special requests from guests and prepared food to meet demands
  • Cooked, arranged and presented high-quality food while following standardized protocols
  • Directed safe preparation and delivery of meals in fast-paced environment

GENERAL MANAGER

Jersey Mike's Subs
05.2017 - 03.2020
  • Performed all beginning and end of shift cash handling requirements such as cash drops, register balancing, and safe accountability
  • Supervised staff of 20 employees to lead team to meet individual customer service goals
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Managed store activities, including food ordering, receiving and inventory, budgeting, scheduling, and oversight of staff
  • Prepared accurate invoices and received payments for services provided
  • Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
  • Helped customers identify desirable menu items and customize combinations of offerings
  • Adjusted food preparation to account for special dietary requirements like food allergies
  • Controlled waste of food product and labor costs
  • Transported prepared foods to event location and maintained food at safe temperatures
  • Hired staff for special events and provided training in safety, sanitation, venue setup, and breakdown
  • Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
  • Developed and executed marketing campaigns encompassing social media pages, blog posts, and marketing emails
  • Listed new products on company website and updated product descriptions
  • Scheduled and assigned work assignments
  • Processed bills and invoices

DELISUPERVISOR

Westgate Resorts
02.2014 - 04.2017
  • Processed over-the-counter transactions using POS systems.
  • Greeted customers, took orders, recommended new products, and provided efficient service
  • Operated equipment and cleaned after use, keeping surfaces sanitized
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Maintained payroll information by accurately collecting, calculating, and entering data
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
  • Stayed on top of policy changes and promotions to better serve customers with current information
  • Trained the team to safely and efficiently prepare food items for customers
  • Researched and compiled data to produce operational reports for senior leaders
  • Reviewed daily reports in detail

Education

HIGH SCHOOL DIPLOMA -

Colonial High School
Orlando, Fl

Skills

  • Customer service excellence
  • Staff hiring and training
  • Budgeting and cost control
  • Inventory management
  • Payroll processing
  • Sales and marketing
  • Leadership
  • Resolve customer complaints
  • Multitasking
  • Drive vehicles
  • Organization
  • Motivation
  • Scheduling
  • Reporting and documenting
  • Problem-solving
  • Teamwork
  • Billing and filing
  • Order processing
  • Service upselling
  • Refunds processing
  • Retail marketing
  • Food presentation
  • Meat cutting
  • Clean and sanitize surfaces
  • Food storage
  • Food preparation
  • Sandwich making

Additional Information

Automotive Maintenance and Repair Enthusiast

• Hands-on experience maintaining and repairing personal vehicles, including troubleshooting and resolving mechanical and electrical issues.

• Proficient in performing routine maintenance tasks such as oil changes, brake replacements, tire rotations, and system inspections to ensure vehicle reliability.

• Skilled in identifying potential issues and implementing preventive measures to extend vehicle lifespan.

• Knowledgeable in the use of automotive tools, safety procedures, and quality assurance practices.

• Committed to maintaining high standards of precision and reliability in all aspects of automotive work.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Delivery Driver/ Lead

A1 Pie
01.2023 - Current

SHIFT MANAGER

Jersey Mikes
10.2021 - 02.2023

GENERAL MANAGER

Jersey Mike's Subs
05.2017 - 03.2020

DELISUPERVISOR

Westgate Resorts
02.2014 - 04.2017

HIGH SCHOOL DIPLOMA -

Colonial High School

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BRIAN BIDO