BRIAN BIELE
Palm City,FL
Summary
Operations professional with extensive experience in driving business efficiency and productivity. Known for fostering team collaboration and achieving significant operational improvements. Highly reliable and adaptable to evolving business needs, excelling in strategic planning and process optimization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
Best Life Health Insurance Agency
03.2024 - Current
- Launched a Startup Insurance Agency and currently have over 500 clients.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Established partnerships with other financial service providers to offer comprehensive solutions for clients'' diverse needs.
- Established foundational processes for business operations.
Executive Vice President
Assured Partners Insurance
01.2021 - 11.2023
- Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
- Managed risk effectively by implementing robust policies and procedures designed to mitigate potential threats to the business.
- Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.
- Implemented cost-saving measures through careful financial analysis and budget management, positively impacting overall profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Spearheaded expansion into new markets, leveraging comprehensive market analysis and partnership development.
- Provided direction and leadership for 125 sales representatives and independent contractors.
Vice President
Fiorella Insurance Agency
01.2019 - 01.2021
- Managed a high call volume Insurance Agency with over 125 FTE's. Agency handled over 500 calls a day during non-peak season. Handled over 3,500 calls per day during peak season.
- Out performed all goals and expectations set by the agency, resulting in setting new benchmarks year over year for Sales, Close Rate, Policies per client and Revenue.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with non-profit organizations throughout the community.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Increased company growth through collaboration with sales and marketing departments.
- Established and directed successful programs focused on multi-state markets.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Director of Operations
Fiorella Insurance Agency
05.2017 - 01.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
CFO
FM Biele LLC.
07.2016 - 04.2017
- Oversaw budgets, payroll, and accounts payable and receivable.
- Assisted with the overall planning, budgeting and bidding for multiple simultaneous projects.
- Increased company's profitability 150% year over year.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
Vice President of Operations
Teleperformance USA
02.2015 - 06.2016
- Managed a $95M account for a Forbes Top 6 Healthcare company.
- Supervised and developed a team, spanning 16 domestic locations, consisting of: 5 Directors, 26 Managers, 210 supervisors, 290 team leads, 140 trainers and over 3800 agents.
- Increased Annual Revenue year over year by implementing new initiatives to improve performance, yielding additional growth. Resulting in increases from $29M in 2013, to $47M in 2014 and ultimately reaching $95M in 2015.
- Posted the highest GM$, highest GM%, and largest Revenue in the entire US enterprise.
- Implemented new Organizational Structure with compartmentalized departments, in order to better align my team with separate lines of business and services.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Drove team engagement to achieve aggressive company targets.
- Enhanced team productivity with introduction of agile methodologies, fostering culture of continuous improvement.
- Achieved operational excellence, setting new benchmarks for quality and efficiency in industry.
- Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
Director of Operations
Aegis Communications Group
06.2012 - 02.2015
- Supported 4 lines of business for a leading Healthcare Client.
- Managed a team of 4 Senior Operations Managers, 12 Program Managers and 2200 agents.
- Created new departments within the organization, which were client and K.P.I. specific in order to increase the key K.P.I's and meet Federal Regulation Guidelines.
- Supported a Client-centric model vs. a Site centric model. Allowed my teams to make decisions real time that would benefit their specific business, rather than seek to gain approvals from a site leader who is not versed on the business.
- Enhanced new hire training curriculum to better train the new hire employees with navigation, knowledge and understanding of the campaign. Also provided a post training curriculum for new hires, which was resulted in the best Quality and Compliance for new hires over an 8 year period.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Mentored and coached team members to foster productive and engaging work environment.
Senior Operations Manager
Aegis Communications Group
06.2010 - 06.2012
- Oversaw workforce management planning, volume predictions and capacity planning.
- Responsible for the day to day operations for the companies Port St. Lucie, Fl location.
- Oversaw 6 separate campaigns for the company's largest and most intricate client.
- Mentored and developed my direct reports, in order to assist them in creating a career path and advancing them within the company as strong leaders.
- Worked with various departments in order to plan each year's extensive ramp season.
- Created separate departments within my site to assist in driving K.P.I. performance.
- Created a tiered bonus structure for employees to be payed based on performance. Rolled out leadership bonuses to the teams, which resulted in bringing the teams together to meet both individual team bonuses as well as site wide bonuses.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Oversaw staff and sub-contractor performance review assessments.
Education
Engineering
University of West Florida
Pensacola, FLSkills
- Policy analysis
- Small business operations
- Relationship building
- Customer relations
- Operations management
- Client service
- Business launch
- Partnership development
- Team leadership
- Employee motivation
- Staff development
Accomplishments
Promoted to Vice President of Operations after 4 years with the company.
Earned the “Partner of the Year” Award in 2013 for Overall Performance and Customer Satisfaction.
Earned the “Partner of the Year” Award in 2014 for Overall Performance and Customer Satisfaction.
Earned the "Partner of the Year" Award in 2015 for Overall Performance and Sales Performance.
Grew overall account to be #2 Ranked Domestic and #6 Ranked Global in terms of Annual Revenue for overall global company. (World's largest overall BPO)
Overhauled the infrastructure of the account and created specific departments within the organization to deliver an overall better product and increased K.P.I's. Resulted in setting new benchmarks for Quality, Compliance, C-Sat, AHT and employee morale.
Aggressively managed a highly complex account with an overall Annual Revenue of $95M.
Managed accounts spanning 16 domestic locations, with upward of 4,800 employees at peak.
Grew business by 130% over a span of 2 years.
United multiple teams post merger to streamline processes. Redesigned Compliance Department's infrastructure and streamlined processes, resulting in team setting new industry benchmark.
Renegotiated client's Service Level Agreement from an interval/daily measurement to an overall monthly goal.
Created ACM Training for all levels of leadership within my teams in order to standardize the high efficiency level of coaching.
Traveled to each location and implemented the training myself to each level of leadership to ensure it's successful launch.
Designed and implemented "First Impressions" training for employees in an effort to increase overall customer satisfaction. Resulted in the highest ever recorded C-Sat scores in the history of the company and set new industry benchmark.
Outperformed all other vendors, including the client's internal departments, ultimately breaking every record set by the client for each K.P.I.
Led recruiting effort which eliminated advertising cost resulting in company's largest job fair with 1200 applicants in just one day by seeking media coverage as featured in TC Palm, Scripps Treasure Coast News, Palm Beach Post, Fox 29 News, WPTV, Stuart News, and Hometown News among other media sources.
Grew a small Mom & Pop Insurance Agency to the largest producer in all of Florida for Florida Blue.
Expanded Agency's footprint from just Florida to 12 additional states.
Certification
C.O.P.C. - HPMT certified with overall score of 99.5%
Federally Facilitated Marketplace Certified
Georgia Access Marketplace Certified
2-15 Licensed by Florida Department of Financial Services
4-40 Licensed by Florida Department of Financial Services
Appointed with multiple Insurance Carriers across several states
Timeline
Insurance Agency Owner
Best Life Health Insurance Agency
03.2024 - Current
Executive Vice President
Assured Partners Insurance
01.2021 - 11.2023
Vice President
Fiorella Insurance Agency
01.2019 - 01.2021
Director of Operations
Fiorella Insurance Agency
05.2017 - 01.2019
CFO
FM Biele LLC.
07.2016 - 04.2017
Vice President of Operations
Teleperformance USA
02.2015 - 06.2016
Director of Operations
Aegis Communications Group
06.2012 - 02.2015
Senior Operations Manager
Aegis Communications Group
06.2010 - 06.2012
Engineering
University of West Florida
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