Brian Bijeaux
Gainsville,GA
Summary
Attentive and enthusiastic Meat Department Manager with background in training, team leadership and schedule coordination. Knowledgeable about retail operations and all areas of meat department, including proper equipment use, cleaning standards and maintaining food safety. Driven professional with excellent customer service, leadership and sales abilities. Extensive experience in retail environments and well-versed in meat types, cuts and processing. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking an opportunity and growing in a new environment position. Offering excellent communication and good judgment. Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Client-engaging professional with energetic personality and skills in customer satisfaction and Dynamic Selling. Willing to apply knowledge in item upselling with established company in a competitive sector.
Overview
18
18
years of professional experience
Work History
Assistant Meat Department Manager
Publix
Loganville, GA
07.2008 - Current
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Conducted regular inventories of stock and documented losses using inventory software
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Trained new employees on handling, safety and stocking procedures.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Motivated employees to success and pointed out areas of improvement.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Successfully drove new product lines to increase annual profits.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Led and developed management team of 6 Different stores.
Customer Service Supervisor
Kroger
Alpharetta, GA
08.2003 - 06.2008
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Created customer support strategy to increase customer retention.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Assessed and authenticated customer exchanges, voids and returns.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Standardized office structures and processes to promote collaboration and increased performance.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Resolved account issues to build rapport and relationships with clients.
- Ability to properly lead and manage 10 associates in all shifts to ensure efficient workflow.
Education
High School Diploma -
Centennial High School
Alpharetta, GA05.2008
Skills
- Inventory Management
- Team Building and Motivation
- Merchandise Quality Assurance
- Decision Making
- Reporting and Performance Analysis
- Recruitment and Training
- Customer Service Management
- Cash Handling and Reconciliation
- Sales Leadership
- Computer Proficiency
- Scheduling and Time-Tracking
- Merchandise Promotion and Display
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Microsoft Office
- Delegation and Supervision
- Health and Safety Procedures
- Financial Recordkeeping
- Analyzing Profitability
- Retail Operations
- Implementing Pricing Strategies
- Staff Coaching and Training
- Financial Forecasting
- POS Terminal Operation
- Retail Security
- Employee Training
- Willingness to Learn
- Systems Assessment and Improvement
- Problem Anticipation and Resolution
- Google Analytics
- Adaptable to Changing Demands
- Administrative Documentation
- Retail Industry Experience
- Basic Mathematics
- Social Perceptiveness
- Physical Stamina
- Business Acumen
- Relationship Building
- Marketing and Advertising
- Critical Thinking
- Positive and Upbeat
- Performance Monitoring
- Regulatory and Legal Compliance
- Product Sales
- Product Assessments
- Records Organization
- Multitasking and Prioritizing
- Service-Oriented
- Loss Prevention
- Policy Enforcement
- Calendar and Scheduling Software
- Creativity and Originality
- Departmental Procedures
- Business Development
Timeline
Assistant Meat Department Manager
Publix
07.2008 - Current
Customer Service Supervisor
Kroger
08.2003 - 06.2008
High School Diploma -
Centennial High School
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