Brian Bittner
Round Rock,TX
Summary
Logical Analyst polished in maintaining system processes, conducting requirement analysis, and defining configuration specifications. Reputable and hardworking professional with many years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills. Strong work ethic, adaptable, and working effectively unsupervised.
Overview
24
24
years of professional experience
Work History
Senior Analyst - Business Operations
Dell Technologies
Round Rock, Tex
05.2011 - 08.2024
- Generated custom reports summarizing business data.
- Analyzed and tracked data to identify trends.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Provided technical support for existing reports, dashboards or other tools.
- Developed and implemented databases, spreadsheets, and outputs.
- Maintained or updated business intelligence tools, databases or dashboards.
- Developed training materials for end users.
Business Analyst
Dell Technologies
Round Rock, TX
07.2004 - 04.2011
- Developed performance tracking systems, constructed customized Excel and MS Access dashboards for a diverse portfolio of clients.
- Translated client demands into actionable functional specifications.
- Strengthened performance of reports, dashboards, and outputs through technical assistance.
- Evaluated business processes for improvement opportunities through automation or streamlining.
Technical Support Representative
Dell Technologies
Round Rock, Texas
07.2002 - 07.2004
- Participated in special projects as assigned by management team.
- Diagnosed system errors and implemented solutions to resolve them.
- Documented all activities related to technical support including processes, updates, changes made.
- Troubleshot customer inquiries related to software and hardware issues.
Tier 2 Technical Support Representative
Dell
Round Rock, Texas
05.2000 - 07.2002
- Responded promptly to requests from higher-level technicians or IT staff members for assistance with escalated issues.
- Diagnosed system errors and provided solutions to customers.
- Tested new products prior to launch in order to identify any potential bugs or glitches.
- Assisted with troubleshooting hardware, software, and network issues.
- Identified root causes of technical issues and implemented solutions accordingly.
Education
Associate of Applied Science - Information Technology
Del Mar College
Corpus Christi, TX12-1990
Skills
- Report Design
- Report Preparation
- Business Intelligence
- Advanced Excel
- Advanced Access
- Data Analysis
- SQL
- Service Now Reporting
Timeline
Senior Analyst - Business Operations
Dell Technologies
05.2011 - 08.2024
Business Analyst
Dell Technologies
07.2004 - 04.2011
Technical Support Representative
Dell Technologies
07.2002 - 07.2004
Tier 2 Technical Support Representative
Dell
05.2000 - 07.2002
Associate of Applied Science - Information Technology
Del Mar College
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