Brian Bjork

Service and Parts Manager

HENNESSY INTERNATIONAL INC

04.2012 - Current

Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Supervised and trained staff on product knowledge, customer service, correct and safest way to service, repair, maintain all equipment.
Traveled to customers sites to preform emergency services and repairs. Also training customers on Proper usage and maintenance for optimal use and longevity of Foundation Drills and specialized grout mixing and pumping equipment all over the US and Canada
Ordered parts for customers, repair shops and coordinated all deliveries of these orders..
Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
Introduced data-driven decision-making practices, enabling more informed planning and resource allocation decisions.
Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
Streamlined inventory management processes for improved organization and reduced waste.
Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
Identified opportunities for upselling products and services, driving additional revenue growth for the department.
Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Manage multiple shops on each of the US coasts ( CA & NC)
All registrations of equipment with Air rersource board