Brian Blackburn
Morgantown,WV
Summary
Experienced in leading efforts to provide specialized technical information, analyzing business requirements and specifications, evaluating constraints and alternatives. Skilled in offering technical recommendations to resolve operational issues. Committed to satisfying operational needs by designing, developing, implementing, and maintaining manual workarounds/solutions that facilitate processes not supported by existing systems. Adept at leveraging expertise to drive efficient and effective solutions for complex technical challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Business Analyst / Data Management & Analytics
FIRST ENERGY
01.2022 - 01.2025
- Provide analytical reporting for the Meter Operations and Customer Service divisions of the company
- Provide monthly reporting on meter reading analytics to all levels of Meter Reading management
- Reporting to include read rates, error rates and consecutive read rates among others as requested
- Created annual reporting to satisfy state Public Utility Commission requirements
- Developed reporting to track Customer Service call metrics including length and disposition of calls and hold rates
- As a team we found and developed new and improved ways to track data and automate systems
- Handled all external requests for aggregated kWh usage for First Energy service areas
Business Analyst / Smart Meter Operations Center
FIRST ENERGY
01.2016 - 01.2022
- Coordinate with technical teams including vendor teams to support the monitoring and sustainment of the metering network, infrastructure and the devices along with the timely and accurate daily processing of meter reading exceptions
- Diagnose CGR issues using remote access log files and information from Cisco NMS/FND
- Collaborate on those findings with IT and Engineering staff to determine a resolution
- Served as Project lead for the development and implementation for all currently installed 3G CGRs to update firmware
- SPOC for the install of all FE installed Smart Meter Pulse HAN devices
- Analyze data utilizing SQL queries of Oracle and Teradata database systems
- Monitor the AMI Network and identify network deficiencies via reports, real time data or outside processes/parties
- Diagnose root causes when interruptions occur in meter and/or network communications
- Provide operational reports on network and meter incidents
- Discover potential improvements to existing procedures or new procedure requirements
- Recognize variances in data, research their causes, and recommend solutions for problems with data and recording system
- Upgrade reporting documentation and identify potential improvements to existing procedures
- Create and/or update SOPs for work processes and create workflow charts to support said SOPs
Level III IT Analyst
SOUTHWESTERN ENERGY
01.2015 - 01.2016
- Investigated complex problem situations, diagnosed underlying causes and supported user recovery
- Documented steps to identify root cause for elevated priority incidents
- Interfaced between users and service providers by supplying all necessary diagnostic information for requests that can’t be executed
- Complied with established procedures and stayed within service level agreements
- Established resolution priorities and monitored progress
- Followed procedures for problems by applying sharp judgement
Desktop and Field Support IT Analyst III
77 ENERGY
01.2014 - 01.2015
- Provided extensive network infrastructure support
- Ran and tested cables in offices, extending network cabling and phone lines
- Provided technical network support on Drilling Rigs
IT Field/Desktop Support (Contract)
CHEVRON
01.2012 - 01.2014
- Served as project lead for development of satellite communications for rig sites in business unit and other areas to find improved and less expensive communication tools
- Cut expenses by more than $1.4M a year by leading a project to find solution for network infrastructure
- Deployed hotspot devices and retrieve end of life 'air cards.'
Field Services Technician (Contract)
GRAFTECH INTERNATIONAL
01.2011 - 01.2012
- Supported technical break fix work onsite in an industrial environment with approximately 600 users
- Troubleshot all hardware and software issues
- Updated all 26 Cisco switches and install 2 Nexus switches in the plant
Education
Bachelor of Science - Computer Science with Networking Emphasis
Stevens-Henager College
Boise, ID12.2010
Associate of Applied Science - Computing and Network Technology
Pioneer Pacific College
Portland, OR08.2003
Skills
Proficient in AMI systems
- Cisco Network Management Systems
- SAP/CRM
- Open Way Collection Engine and Reporting Systems
- TOAD Datapoint
- RapidMiner
- Power BI
- Business process improvement
- Operations management
- Quality assurance
- Customer needs assessment
- Project management
- Agile methodologies
- Operational reporting
- Workflow optimization
- Data mapping and Mining
- Workflow Analysis
- Process optimization
- Stakeholder management
- Technical writing
- Business solutions development
Certification
- Cisco L2, L2.5 Certified
- First Responder, First Aid Certified
Military Experience
UNITED STATES MARINE CORPS, Camp LeJeune, NC, 0351 – Lance Corporal
Timeline
Advanced Business Analyst / Data Management & Analytics
FIRST ENERGY
01.2022 - 01.2025
Business Analyst / Smart Meter Operations Center
FIRST ENERGY
01.2016 - 01.2022
Level III IT Analyst
SOUTHWESTERN ENERGY
01.2015 - 01.2016
Desktop and Field Support IT Analyst III
77 ENERGY
01.2014 - 01.2015
IT Field/Desktop Support (Contract)
CHEVRON
01.2012 - 01.2014
Field Services Technician (Contract)
GRAFTECH INTERNATIONAL
01.2011 - 01.2012
Bachelor of Science - Computer Science with Networking Emphasis
Stevens-Henager College
Associate of Applied Science - Computing and Network Technology
Pioneer Pacific College
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