Brian Blake
Richfield,MN
Summary
Adept at fostering customer satisfaction and streamlining operations, my tenure at Mystic Lake Casino honed my problem-solving and communication skills. Leveraging a strong work ethic and proficiency in facility cleaning, I consistently enhanced service quality and operational efficiency, contributing to a 20% improvement in customer feedback scores.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Porter, Beverage Department
Mystic Lake Casino
10.2024 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
Personal Care Assistant
Cherish Pca Agency
07.2019 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Day Porter, Janitor and Maintenance
Envirotech
09.2013 - 06.2019
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
- Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
- Increased efficiency in maintenance requests by effectively communicating needs to appropriate personnel.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
- Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
- Reduced maintenance costs by routinely inspecting and reporting necessary repairs to management.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Increased workplace safety by immediately reporting potential hazards.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Shipping and Receiving Clerk
Richie Engineering
10.2008 - 10.2013
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
- Enhanced team performance, conducting regular meetings to address challenges and share best practices.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
Education
Graphic Designer - Graphic Design
Eveleth Technical College
Eveleth, MN06.2000
Associate Of General Studies - General Studies
Mt. Iron Buhl High-school
Mt. Iron Mn06.1998
Skills
- Quick learner
- Strong work ethic
- Safe driving
- Goal oriented
- Inventory maintenance
- Facility cleaning
- Proactive approach
- Customer engagement
- Safety awareness
- Janitorial duties
- Cleanliness
- Mechanical skills
- Vehicle detailing
- Building maintenance
- Ensuring customer satisfaction
- Technical aptitude
- Dusting furniture
- Up-selling techniques
- Sales support
- Supply management
- Groundskeeping
- Efficient scheduling
- Cross-functional teamwork
- Service writer assistance
- Deliveries
- Building and grounds maintenance
- Service team collaboration
- Customer service
- Critical thinking
- Problem-solving
- General labor
- General maintenance
- OSHA requirements
- Supply stocking and organization
- Safety protocols
- Safety and security
- Performance improvement
- Work orders
- Work Planning and Prioritization
- Building supervision
Certification
2 levels of pca certificate
Music , traveling, concerts, etc.
Love music and pro musician, outgoing people person and do well engaging with others
Languages
English
Native or Bilingual
Swedish
Elementary
Finnish
Elementary
German
Elementary
Timeline
Service Porter, Beverage Department
Mystic Lake Casino
10.2024 - Current
Personal Care Assistant
Cherish Pca Agency
07.2019 - 07.2024
Day Porter, Janitor and Maintenance
Envirotech
09.2013 - 06.2019
Shipping and Receiving Clerk
Richie Engineering
10.2008 - 10.2013
2 levels of pca certificate
Graphic Designer - Graphic Design
Eveleth Technical College
Associate Of General Studies - General Studies
Mt. Iron Buhl High-school
Similar Profiles
BILLIE DALLEYBILLIE DALLEY
Table Games Dealer at Mystic Lake CasinoTable Games Dealer at Mystic Lake Casino
Chase RoweChase Rowe
Food Server at Mystic Lake CasinoFood Server at Mystic Lake Casino
Jethrin VangJethrin Vang
Beverage Server at Mystic Lake CasinoBeverage Server at Mystic Lake Casino