Brian Blotsky
Spokane
Summary
Dynamic professional with a proven track record in escalation management and customer support, notably at Gemini Sign Products. Excelled in roles requiring process optimization and representative training, consistently exceeding production goals. Skilled in CRM software, adept at leading teams to achieve and surpass targets with a focus on complaint resolution and service excellence.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Rep
Gemini Sign Products
02.2020 - Current
- Currently working on the resolution team helping customers that are having issues with the signs Gemini Produced for them
- Investigating on whether it is a warranty that we will cover, a credit issue, or if not covered by Gemini’s Lifetime Warranty
- Running team meetings, mentoring new CSR’s and helping out when special projects arise
- Started as customer service rep, taking quotes and placing orders for customers
- Always exceeding monthly goals in terms of production each day and averages per day for the month
Solutions Rep for Rentals
Engie
08.2019 - 02.2020
- Corrected energy and electrical billing area for clients Engie represented in the Rental Housing market
- Exceeded production goals set for me in terms of bills processed and money saved
- Took on special projects as needed
- Led solutions rep team in revamping certain processes to be more efficient in getting job done
Lending Solutions Specialist
BECU
11.2016 - 01.2019
- Outbound Sales for all lending products except mortgages
- Auto, Home Equity, Credit Cards, Lines of Credit
- Exceeded goals set for me in both funded units and dollars
- Started as Member Service Rep for Credit Union
- Exceeding monthly targets with no compliance errors and adhering to Credit Union standards
American Express Elite Sales
Alorica
12.2014 - 11.2016
- Head Trainer for American Express Elite Sales Program
- Led Revamp of American Express Rep
- Training
- Elite Sales program, selling American Express Cards to Consumers focus on Fee Based Cards
- Exceeding monthly targets with no compliance or UDAAP errors
Cummins Northwest
06.2014 - 12.2014
- Customer service
- Pulling Parts Orders for customers and internal shop
- Delivering Parts to Customers
- Inventory Control, shipping and receiving
Pitney Bowes
09.2013 - 04.2014
- Outbound selling postage meter supplies, ink, tape strips, etc
- Making between 200-300 calls a day
- Help in setting monthly sales goals and how to achieve them
- Mentoring new reps when they came on the floor
Independent Health Insurance Consultant
Sterling Health Insurance Plans
03.2012 - 03.2014
- Selling Medicare Supplemental Plans, Individual Health Plans, as well as Critical Care, Whole Life, and Dental plans
- Prospecting appointments daily, through cold calls/ Cold calling in person to businesses and phone to potential Medicare recipients
- Put together proposals including rates and coverage levels for individuals and businesses
- Answer current members inquires about rates and or coverage
Education
Business Admin - Economics
Eastern Washington University
Cheney, WA01.1998
Skills
- Membership renewals
- Representative training
- Escalation management
- SOP writing
- Service recommendations
- CRM software
- Account management
- Procedure writing
- Returns and exchanges
- Conflict management
- Team monitoring
- Order fulfillment
- Process optimization
- Complaint resolution
- Customer support
Timeline
Senior Customer Service Rep
Gemini Sign Products
02.2020 - Current
Solutions Rep for Rentals
Engie
08.2019 - 02.2020
Lending Solutions Specialist
BECU
11.2016 - 01.2019
American Express Elite Sales
Alorica
12.2014 - 11.2016
Cummins Northwest
06.2014 - 12.2014
Pitney Bowes
09.2013 - 04.2014
Independent Health Insurance Consultant
Sterling Health Insurance Plans
03.2012 - 03.2014
Business Admin - Economics
Eastern Washington University
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