Brian Blount
Fayetteville,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
16
16
years of professional experience
Work History
Sales Lead Keyholder
T-Mobile
Fayetteville, GA
04.2008 - 04.2024
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Ensured compliance with company policies related to safety regulations, health codes, security measures.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Provided feedback on employee performance evaluations as needed by management team members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Partnered with store leadership team to learn and understand management processes and reports.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Supervised bank deposits and security procedures to support store opening and closing.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Assisted in general housekeeping to maintain store image.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Assisted customers in locating items within the store or online through use of technology resources.
- Conducted weekly one-on-one meetings with each team member to review progress towards goals set by management.
- Identified trends in customer shopping habits and communicated those findings to management.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Maintained a neat, organized, and clean work area throughout the shift.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
Social Media Marketing Director
Excel Church Atlanta
Smyrna, GA
08.2016 - 02.2018
- Assisted in developing innovative solutions for engaging customers through interactive experiences on social networks.
- Conducted A and B testing of various content formats for optimal performance across channels.
- Organized contests, giveaways and other promotional activities designed to boost engagement levels.
- Analyzed web traffic metrics to identify best practices for improving user engagement.
- Collaborated with internal teams to ensure the accuracy of content on all social media channels.
- Suggested ideas for new content types based on customer feedback and industry trends.
- Monitored trends in the industry to ensure that campaigns were up-to-date with current events and initiatives.
- Oversaw daily management of all social media accounts, including responding to customer inquiries in a timely manner.
Education
High School Diploma -
Tidewater Community College
Norfolk, VA06-2005
Skills
- Team Management
- Marketing initiatives
- Staff Training and Development
- Personnel Scheduling
- Front end operations
- Employee oversight
- Cash Handling Accuracy
- Resource Management
- Sales Coaching
- Product Demonstrations
- Customer Service
- Cash Handling
- Team member development
- Training and mentoring
- Team training and development
- Inventory Management
- Product Knowledge
- Networking abilities
- Professionalism
- Problem-Solving
- Documentation And Reporting
- Retail Metrics and Goals
- Adaptable and Flexible
- Teamwork and Collaboration
Timeline
Social Media Marketing Director
Excel Church Atlanta
08.2016 - 02.2018
Sales Lead Keyholder
T-Mobile
04.2008 - 04.2024
High School Diploma -
Tidewater Community College
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