Summary
Overview
Work History
Education
Skills
Additional Information
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Brian Boettcher

Brian Boettcher

Summary

An innovative Senior Sales and Operations Manager with Antevia Destination Services and Sales Expert with Sleep Number, successfully delivering world-class customer experiences by matching customers with the best products and solutions for their unique challenges. Proven process leader consistently earning district wide 'Top Sales Producer' recognition, with demonstrated excellence focusing on maximum revenue per sale, add-on sales expertise, customer success solutions, and many other measurable critical key performance achievements. With over twenty years of successful sales, operations, account management, client relations, and customer service experience; while developing an exceptional array of transferable sales and leadership achievements, and excelling in challenging customer sales scenarios, I am uniquely qualified to add this expert level experience to your team and organization. A self-motivated and team-motivated sales driver who can manage complex sales responsibilities and sales territories; highly effective presenter and teacher who effectively communicates the ROI value of products and services, and an engaging and open communicator who can build long-term customer relationships and significant client success. Demonstrably dedicated, growth oriented, and success driven professional with an exceptional work ethic and contagious product enthusiasm; passionately delivering exceptional results, while continuously learning and growing as a highly respected and successful sales professional. Authorized to work in the US for any employer.

Overview

24
24
years of professional experience
4
4
years of post-secondary education

Work History

Senior Sales Operations Manager

Antevia Destination Services
Francisco Bay Area, CA
02.1999 - 12.2022
  • Provided long-term rental housing assistance, relocation and settling-in services for businesses relocating employees to the San Francisco Bay Area
  • Responsible for recruiting, hiring, onboarding, and training teams
  • Developed and executed innovative strategic plans and comprehensive procedures to align with Key Performance Indicators (KPIs), and customer satisfaction
  • Accomplishments:
  • Generated over $13M in sales throughout tenure, cultivating and building successful working relationships with 5,000+ employees and 620 industry-leading corporations
  • Achieved consistent, year over-year growth in a highly competitive industry and marketplace
  • Achievements include the following:
  • Built and maintained a high-profile client base that included HP, IBM, Intuit, Apple, Raytheon, Lockheed- Martin, MasterCard, Visa, Toyota, SanDisk, and many other high growth companies
  • Achieved an outstanding record of customer retention through relationship building, client management, and transparency; developed a customer success strategy that positively affected organization-wide excellence
  • Created and executed a unique service model to streamline the destination services process for relocating employees at many of the largest corporations and mid-sized growth companies
  • Recruited and developed an elite performing team through quality talent sourcing and professional relationship recommendations
  • Ensured exceptional customer service acumen through ongoing training, mentoring, coaching, and performance metric analysis
  • Established, encouraged, and maintained a collaborative best-practice environment among team members while ensuring the highest standard of customer service and success
  • Recognitions Awarded:
  • San Mateo Chamber of Commerce Entrepreneur of the Year
  • San Mateo Chamber of Commerce Outstanding Small Business Growth Sales Executive Advisory Board Member – Rental Network – Cendant Mobility
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Implemented systems and procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Facilitated business by implementing practical networking techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Sales Expert

Sleep Number
Redwood City, CA
04.2019 - 07.2021
  • Provided a world-class customer experience using proven sales processes
  • Identified customers’ unique needs/pain points and matched them with the most appropriate products/solutions
  • Built strong relationships with customers and maintained proactive, effective communication about product features/benefits, promotional incentives, and timely post-visit follow-up
  • Served as a trusted “Sleep Expert” with a drive for results
  • Earned a consistent ranking as a 'Top Sales Producer' in average revenue per sale, add-on sales, and other significant measurable categories
  • Achieved #3 district-wide ranking for sales results
  • Maintained strong and positive connections with a diverse range of customers, establishing the expertise and credibility required to achieve success in high-end sales
  • Completed extensive sales training that included comprehensive education modules; remained on target to reach Sales Expert level.
  • Created and implemented sales strategies to successfully meet company targets.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Drove team revenue totals by bringing in top sales numbers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Generated new leads through networking and attending industry events.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Client Relations Manager

International Management Group (IMG)
Kansas City, Missouri
  • Client Recruiting, Marketing, NFL Research and Analysis, NFL Client Career Management, Sponsorship, Marketing and Negotiations; NFL Combine / Player Skill Preparation, and Team/Player Logistic Management

Education

Bachelor's degree - Sports Management / Kinesiology

University of Illinois At Urbana-Champaign
1992.08 - 1996.05

Skills

  • Outside Sales
  • Sales Management
  • Business Development
  • Negotiation
  • Salesforcecom
  • Pricing
  • CRM Software
  • Account Management (10 years)
  • Process Improvement
  • B2B Sales
  • Hospitality
  • Inside Sales
  • Leadership Development
  • Customer Service
  • Marketing
  • Forecasting
  • Customer Relationship Management
  • CRM
  • Workday
  • Sales Support
  • Strategic Planning
  • Recruiting
  • Presentation Skills
  • Process Management
  • Business Analysis
  • Business Intelligence
  • HR Sourcing
  • Program Development
  • Analytics
  • Research
  • Quality Assurance
  • Oracle
  • Supply Chain
  • Guest Relations
  • Events Management
  • Guest Services
  • Team Management
  • Client Success
  • Microsoft Suite
  • Security
  • Conflict Management
  • Retail Sales
  • Process Design
  • Customer relationship management
  • Leadership
  • Territory Management
  • Extensive personal network
  • Analytical problem solver
  • Strategic account development
  • Sales Reporting
  • Direct sales
  • Trained in consumer marketing
  • Strategic planning
  • Review of contracts
  • Accomplished manager
  • Sales presentations
  • Sales processes
  • Account management
  • Database Management
  • New Business Development
  • Coaching and mentoring
  • Solution selling
  • B to B sales
  • Business development and planning

Additional Information

  • Certifications and Licenses: , California Guard Card License (2023-2025) California Real Estate Broker License (DRE) – (Pending Examination)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Sales Expert

Sleep Number
04.2019 - 07.2021

Senior Sales Operations Manager

Antevia Destination Services
02.1999 - 12.2022

Bachelor's degree - Sports Management / Kinesiology

University of Illinois At Urbana-Champaign
1992.08 - 1996.05

Client Relations Manager

International Management Group (IMG)

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Brian Boettcher