Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Boothman

Croydon,PA

Summary

Thirty plus years in automotive retail and wholesale parts sales, dispatching and delivery. Fourteen years of retail and wholesale tire sales, delivery and installation. Fourteen years of automotive repair service and Pennsylvania state vehicle inspection and emissions. Considerable knowledge of automotive collision repair, paint and parts replacement.

Overview

29
29
years of professional experience

Work History

Store Manager

Allen Tire And Service
04.2009 - 09.2023
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Assisted with hiring, training and mentoring new staff members.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Completed point of sale opening and closing procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.

Outside Sales Representative

Traction Tire
05.2007 - 03.2009
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Streamlined internal processes by providing feedback to management on customer needs, improving overall efficiency and productivity of the sales team.
  • Presented professional image consistent with company's brand values.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.

Parts Counter Sales Person

Pep Boys Wholesale Parts
01.1999 - 04.2007
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
  • Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Adhered to company guidelines for performance and compliance.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and part issue.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and part issue.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Diagnosed malfunctions after looking at damaged unit in depth.
  • Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers with diagnosing problems for automotive
  • equipment and purchasing necessary replacements.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Maintained clean and neat parts counter and sales floor.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.

Parts Counter Sales Person

Seaboard Automotive
06.1994 - 01.1999
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and part issue.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained clean and neat parts counter and sales floor.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Father Judge High School
Philadelphia, PA

Skills

  • Client Account Management
  • Department Oversight
  • P&L Management
  • Financial Planning
  • Finance and Accounting Oversight
  • Revenue Growth
  • Documentation And Reporting
  • Risk Management
  • Inventory Tracking and Management
  • Cost Reduction
  • Business Management
  • Customer Response
  • Customer Service
  • Sales Tracking
  • Performance Improvement
  • Staff Supervision
  • Relationship Building
  • Desktops, Laptops, and Mobile Devices
  • Data Analysis
  • Cash Management
  • Sales Analysis
  • Work Planning and Prioritization
  • Leading Staff Meetings
  • Direct Sales
  • Employee Scheduling
  • Budget Administration
  • Outstanding communication skills
  • Payroll Management
  • Partnership Building
  • Cost analysis and savings
  • Employee Motivation
  • Accurate Cash Handling
  • Quality Assurance
  • Purchasing and planning
  • Staff Management
  • Proficient in Tire Power
  • Sales Promotions
  • Sales expertise
  • Program implementation
  • Team Leadership
  • Employee Development
  • Project Management
  • Effective leader
  • Inventory Management
  • Recruitment and hiring
  • Inventory Oversight
  • Customer Service Management
  • Pricing Strategies
  • Employee Terminations
  • Policy Development and Enforcement
  • Marketing and Promotions
  • Performance Evaluation and Monitoring
  • Business Forecasting
  • Revenue Forecasting
  • Database Management
  • Relationship building and management
  • Staff training/development
  • Budget Control
  • Inventory Control
  • Team Building and Leadership
  • Supplier Monitoring
  • Store Opening and Closing
  • Decision-Making
  • Vendor Management
  • Recruiting and Hiring
  • Payroll Administration and Timekeeping
  • Price Structuring
  • Scheduling
  • Security System Monitoring
  • Sound Judgment

Timeline

Store Manager

Allen Tire And Service
04.2009 - 09.2023

Outside Sales Representative

Traction Tire
05.2007 - 03.2009

Parts Counter Sales Person

Pep Boys Wholesale Parts
01.1999 - 04.2007

Parts Counter Sales Person

Seaboard Automotive
06.1994 - 01.1999

High School Diploma -

Father Judge High School

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Brian Boothman