BRIAN BOYD
Marketing Automation
Charlotte,NC
Summary
Results-driven professional with demonstrated success in enhancing customer satisfaction and optimizing delivery operations. Expertise in data management and process improvement to drive efficiency and resolve issues effectively.
Overview
1
1
Language
7
7
years of professional experience
Work History
Spark Driver
Walmart
Charlotte, NC
08.2024 - Current
- Picked up customer orders from designated Walmart stores using the Spark Driver app and delivered customer orders from Walmart stores using the Spark Driver app
- Ensured accurate, timely deliveries, achieving high customer satisfaction through effective service
- Navigate local routes efficiently using GPS and in-app directions
- Ensured careful handling of packages during delivery to maintain product integrity, adhering to all delivery instructions for optimal customer experience
- Maintained communication with support teams to resolve order issues and minimize delays
- Follow safety protocols and traffic laws while driving
- Tracked fuel consumption and mileage to optimize delivery efficiency
Administrative Assistant - Intern
Pacific Architects and Engineers
Honolulu, HI
06.2022 - 08.2022
- Coordinated office tasks and scheduled conference rooms, ensuring efficient use of space for staff meetings
- Created business calendars and organized daily schedules for personnel using Excel
- Answered daily calls and directed inquiries to appropriate personnel, facilitating effective communication
- Handled 3+ in-office client inquiries daily, tracking data related to concerns and issues regarding documents and legal paperwork
- Prepared 50+ comprehensive weekly reports and exhibited proficient Microsoft Spreadsheets
- Delivered courthouse documents promptly to maintain compliance with deadlines
- Developed strategies to enhance long-term client relationships, fostering loyalty and trust
Service Technician
ClearDefense Pest Control
Columbia, SC
05.2021 - 08.2021
- Served over 7 homes daily, customizing pest control solutions to meet specific customer needs and ensure satisfaction
- Tracked inspections, treatment success rates, and customer satisfaction to refine pest management strategies and improve service outcomes
- Delivered pest control services through targeted application of extermination products for commercial entities and homeowners, enhancing pest management effectiveness
- Contributed to ClearDefense's 5.0-star rating and over 2000 positive reviews by consistently delivering exceptional service, reinforcing commitment to customer satisfaction
Courier
FedEx
Columbia, SC
08.2021 - 01.2021
- Provided exceptional customer service by delivering packages promptly and courteously, addressing customer inquiries or concerns professionally
- Followed delivery schedules and routes provided by FedEx, utilizing GPS systems or maps to navigate efficiently
- Loaded and unloaded 80-200 packages daily, ensuring proper handling to prevent damage and maintain service quality
- Adhered to all traffic laws and safety regulations while driving and delivering packages
- Maintained accurate delivery records with tracking numbers and signatures to ensure accountability and streamline operations
- Communicated with dispatchers and supervisors to resolve delivery issues and delays, ensuring on-time service
- Performed routine vehicle inspections and maintenance to ensure safe operation
- Utilized Salesforce CRM to track and manage customer interactions, enhancing sales productivity and service quality
Inventory Specialist / Produce Lead
Food Lion
Columbia, SC
07.2019 - 01.2021
- Managed inventory, quality control, and supplier relationships to ensure optimal product availability in produce category.
- Implemented data-driven strategies that increased sales and minimized waste.
- Analyzed sales data to optimize product placement and assortment.
- Developed insights into seasonal trends and customer preferences to inform product selection and merchandising strategies.
- Collaborated with merchandising, marketing, and supply chain teams on promotions and inventory management to enhance overall sales performance.
- Recommended adjustments based on customer feedback to enhance satisfaction. to enhance customer satisfaction.
- Applied data analysis tools to inform inventory management decisions. and reporting software used at Food Lion/Delhaize.
- Navigated internal processes to facilitate effective project execution. facilitates effective communication and execution of initiatives.
- Utilized operational expertise to streamline daily tasks and improve efficiency. and analytical skills
Education
Bachelor of Interdisciplinary Studies - Information Technology
University of South Carolina Upstate
Spartanburg, SCSkills
- Logistics analysis
- Data management
- Data analytics
- Process improvement
- Operational optimization
- Satisfaction tracking
- Client interaction
- Customer outreach
- Communication strategies
- Cross-functional collaboration
- Team messaging
- Teamwork
- Issue resolution
- Time management
- Flexible problem-solving
- Resilient under pressure
- Relationship management
- Relationship building
Operating Systems
- XCODE
- Python
- Claude
- ChatGPT
- Terminal
Programming
- Automation
- Data Management
- Databases
- Marketing
- Quality Assurance
Languages
Spanish
Elementary
Timeline
Spark Driver
Walmart
08.2024 - Current
Administrative Assistant - Intern
Pacific Architects and Engineers
06.2022 - 08.2022
Courier
FedEx
08.2021 - 01.2021
Service Technician
ClearDefense Pest Control
05.2021 - 08.2021
Inventory Specialist / Produce Lead
Food Lion
07.2019 - 01.2021
Bachelor of Interdisciplinary Studies - Information Technology
University of South Carolina Upstate