Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Manager
Brian J. Boyle

Brian J. Boyle

Farmington,UT

Summary

Experienced Account Manager bringing 15+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. High EQ and adept in developing and retaining relationships with executives and managers in Fortune 500 companies and Local/State Government while finding solutions for their needs. Proficient in developing and implementing systems to manage, track and report on KPI for clients across varying industries ensuring ROI and improving client retention

Overview

23
23
years of professional experience
7
7
years of post-secondary education

Work History

Manager Onsite Services

WorkWell Prevention And Care
Duluth, MN
07.2018 - Current
  • Develop and remotely implement systems for enterprise clients while maintaining industry-leading customer service for onsite physical therapy clinics at employers across US and Canada in multiple time zones, including Koch Industries and subsidiaries, PPG, UNFI, and Gordon Food Service
  • Managed team of 20 employees/consultants, overseeing hiring, training, and professional growth of those individuals
  • Work collaboratively with other members of organization including, sales and business development and clinical team to find solutions and meet needs of clients
  • Expertise in building systems to accurately track, measure, and report on KPI externally for clients
  • Led projects and analyzed data to identify opportunities for improvement
  • Drove operational improvements which resulted in savings and improved profit margins
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Key Achievements
  • Helped scale, manage, and retain Fortune 500 client portfolio from 12 to 36 clinics across US in 3 years while also building provider teams and providing compliance oversight remotely
  • Successfully upsold existing clients with services of more than $1 million over last 2 years

Director Industrial Rehabilitation

Mountain Land Physical Therapy
Layton, UT
10.2012 - 07.2018
  • Director of onsite services and business development for large employers in UT including Lifetime Products, Tesoro Oil, and May Trucking
  • Designed and implemented systems for preventative care and employee wellness programs/health assessments including design and content creation of educational programs and tracking of employee engagement at Lifetime Products
  • Use of CRM through Salesforce and Hubspot
  • Key Achievements:
  • Started this program for this company while developing and implementing systems for partner clients to realize their desired KPI and ensure ROI without losing single enterprise client in 6 years
  • Managed team of 30 employees, overseeing hiring, training, and professional growth of employees

Partner/Owner

Gaston Rehab Associates, Inc
Gastonia, NC
07.2004 - 10.2012
  • Founder of startup outpatient physical therapy and fitness/sports performance clinic which grew to 4 offices and annual revenue of over $750,000 with lifetime revenue exceeding $4.5 million
  • Initiated and successfully negotiated contracts to provide on-site services at Kraft Foods and Pharr Yarns
  • Developed and led team of 5 full time and 10 part-time employees
  • Conceptualized, developed, and implemented business plan, marketing plan, and budget analysis for startup
  • Through collaboration, designed, implemented, and audited Pre-employment testing and Corporate Health and Wellness Programming including biometric screening using Cholestech LDX system at 13 sites across US for Schneider National
  • Served as Chairman of Gaston Community Healthcare Commission, Chairman Gaston Together, and Chair of Gaston County Schools Health Advisory Board
  • Key Achievements:
  • Assisted in increasing Kraft Foods employee retention rates from 30% to 75% in less than 1 year

Education

Doctor of Physical Therapy -

University of North Carolina At Chapel Hill
Chapel Hill, NC
05.2005 - 08.2007

Master of Physical Therapy -

Ithaca College
06.1997 - 08.1998

Bachelor of Clinical Science -

Ithaca College
Ithaca, NY
08.1993 - 05.1997

Skills

  • Process Implementation
  • Strategic communications
  • Staff mentoring & leadership
  • Revenue growth
  • Key accounts development
  • Customer Relations
  • Program management expertise
  • Analyzing Profitability
  • Delegation and Supervision
  • Problem Anticipation and Resolution
  • Computer Proficiency
  • Effective managerial techniques
  • Organized managerial style
  • Team Building
  • Account updates
  • Business Development
  • Pipeline development
  • Training and mentoring
  • Lifecycle management
  • Needs analysis

Affiliations

  • Rotary International (Paul Harris Fellow)
  • Kyle Wilson Sales, Marketing, and Business Development Mastermind Group Member (2018- present)

Timeline

Manager Onsite Services

WorkWell Prevention And Care
07.2018 - Current

Director Industrial Rehabilitation

Mountain Land Physical Therapy
10.2012 - 07.2018

Doctor of Physical Therapy -

University of North Carolina At Chapel Hill
05.2005 - 08.2007

Partner/Owner

Gaston Rehab Associates, Inc
07.2004 - 10.2012

Master of Physical Therapy -

Ithaca College
06.1997 - 08.1998

Bachelor of Clinical Science -

Ithaca College
08.1993 - 05.1997

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Brian J. Boyle