Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Qualifications
Attributes
Awards
Training
Timeline
Generic

Brian Bratten

244 Bucktail Drive,DE

Summary

Insightful Information Technology Manager with 20 years of IT leadership experience, including infrastructure, application support, and security services oversight. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Highly adept in requests for proposal development, technology needs assessments, and staff training.

Overview

31
31
years of professional experience

Work History

Director of Information Technology

FRANKLIN MINT FEDERAL CREDIT UNION
01.2018 - Current
  • Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating evaluation, deployment, and management of current and future IT systems across the organization.
  • Developed, tracked, and controlled information technology annual operating and capital budgets.
  • Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
  • Approve, prioritize, and control projects as related to the selection, acquisition, development, and installation of major information systems.
  • Define and communicate corporate plans, policies, and standards for organizations for acquiring, implementing, and operating IT system.
  • Ensure IT system operation adheres to applicable laws and regulations.
  • Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.
  • Supervise recruitment, development, retention, and organization of all IT staff by corporate budgetary objectives and personnel policies.

Information Technology Manager

FRANKLIN MINT FEDERAL CREDIT UNION
01.1996 - 01.2018

· Developed, planned, and organized activities associated with computer operations, system support, and network, resulting in streamlining and stabilizing the computer department.

· Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, disciplinary actions, and utilizing individual skill sets to maximize team-oriented efforts toward department goals.

· Implemented technology and procedures to meet the company's and NCUA's security guidelines, resulting in successful audits from NCUA and independent auditors.

· Developed and reviewed budgets for the IT department and ensured it complies with stated goals, guidelines, and objectives.

· Established and maintained relationships among technology vendors, enabling companies to utilize vendor opportunities more effectively.

· Created and maintained the enterprise's Business Continuity Plan and Disaster Recovery Plan, which proved successful during consecutive tests.

· Managed hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.

· Created and maintained the enterprise's security documents (policies, standards, baselines, guidelines, and procedures) to comply with regulatory agencies.

System Analysis

BREEN CAPITAL GROUP
01.1995 - 01.1996

· Established new standards of policies and procedures for MIS, ensuring a robust and consistent foundation for department workflow

· Coordinated and facilitated all aspects of new branch office opening in Washington, DC, establishing company presence in a new profitable location

· Addressed the critical need to interface with third-party vendors, resulting in the ability to provide information while eliminating the need for employee intervention

· Provided support for computer environment, reducing cost and utilizing outside vendors.

Network Administrator

STATE FINANCIAL NETWORK
01.1993 - 01.1995

· Eliminated problems associated with failed network conversion, resulting in a stable computer environment, decreased system downtime, and increased employee confidence in the network.

· Reconciled longstanding general ledger account by streamlining reports and creating a program to identify discrepancies between system and third-party vendor.

· Implemented computer-based training, increasing employee's knowledge of computers and productivity while decreasing the number of calls to data center.

· Managed extensive conversion of Loan Origination system affecting all departments, delivering successful conversion while eliminating any downtime.

· The planned and implemented move of the Data Center, along with the upgraded network, enabled 80% of employees to access the system by the next business day.

Education

Bachelor Science in Computer Science -

RICHARD STOCKTON STATE COLLEGE
Pomona, NJ
01.1993

Skills

  • Information Security

  • IT Compliance

  • IT Budgeting

  • Virtualization Technologies

  • IT risk management

  • ITIL Framework

  • Department management

  • Project Management

  • Technical Support Management

  • IT Infrastructure Management

  • IT Asset Management

Accomplishments

  • Implemented ITSM solution, which establishes a method for implementing the ITIL framework.
  • Managed the corporate office move, which included a core network upgrade and phone system upgrade.
  • Managed the Information Technology aspect of the core system upgrade from Fiserv Galaxy to Fiserv DNA, which included adding new peripherals, implementing new operation procedures, and expanding infrastructure to support the new system.
  • Successfully implemented Remote Work technology that was used to support employees during COVID.
  • Migrated server and desktop to a virtual environment, reducing data center footprint while increasing security and efficiencies.

Technical Qualifications

  • Over twenty years of experience designing, administrating, configuring, and troubleshooting networks.
  • Comprehensive experience in Windows and VMware environment.,
  • Thorough knowledge of database management.
  • Experience managing data center groups or a closely related technical group and thorough understanding of data center infrastructure technologies.
  • Developed and enhanced operational procedures.

Attributes

  • Excellent written and oral communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Keen attention to detail.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Exceptional service orientation.
  • Ability to motivate in a team-oriented, collaborative environment.

Awards

  • Employee of the Year (State Financial Network), 1995
  • Most Innovative Way to Use a Network, 1993

Training

  • Effective team-building techniques through the use of coaching, teaching, and mentoring.
  • Management skills to effectively handle conflicts, employee reviews, and project management.
  • Technology, supplying the expertise to direct the use and implementation of technology successfully.
  • ITIL Foundation
  • Project Management
  • VMWare

Timeline

Director of Information Technology

FRANKLIN MINT FEDERAL CREDIT UNION
01.2018 - Current

Information Technology Manager

FRANKLIN MINT FEDERAL CREDIT UNION
01.1996 - 01.2018

System Analysis

BREEN CAPITAL GROUP
01.1995 - 01.1996

Network Administrator

STATE FINANCIAL NETWORK
01.1993 - 01.1995

Bachelor Science in Computer Science -

RICHARD STOCKTON STATE COLLEGE
Brian Bratten