Insightful Information Technology Manager with 20 years of IT leadership experience, including infrastructure, application support, and security services oversight. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Highly adept in requests for proposal development, technology needs assessments, and staff training.
· Developed, planned, and organized activities associated with computer operations, system support, and network, resulting in streamlining and stabilizing the computer department.
· Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, disciplinary actions, and utilizing individual skill sets to maximize team-oriented efforts toward department goals.
· Implemented technology and procedures to meet the company's and NCUA's security guidelines, resulting in successful audits from NCUA and independent auditors.
· Developed and reviewed budgets for the IT department and ensured it complies with stated goals, guidelines, and objectives.
· Established and maintained relationships among technology vendors, enabling companies to utilize vendor opportunities more effectively.
· Created and maintained the enterprise's Business Continuity Plan and Disaster Recovery Plan, which proved successful during consecutive tests.
· Managed hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
· Created and maintained the enterprise's security documents (policies, standards, baselines, guidelines, and procedures) to comply with regulatory agencies.
· Established new standards of policies and procedures for MIS, ensuring a robust and consistent foundation for department workflow
· Coordinated and facilitated all aspects of new branch office opening in Washington, DC, establishing company presence in a new profitable location
· Addressed the critical need to interface with third-party vendors, resulting in the ability to provide information while eliminating the need for employee intervention
· Provided support for computer environment, reducing cost and utilizing outside vendors.
· Eliminated problems associated with failed network conversion, resulting in a stable computer environment, decreased system downtime, and increased employee confidence in the network.
· Reconciled longstanding general ledger account by streamlining reports and creating a program to identify discrepancies between system and third-party vendor.
· Implemented computer-based training, increasing employee's knowledge of computers and productivity while decreasing the number of calls to data center.
· Managed extensive conversion of Loan Origination system affecting all departments, delivering successful conversion while eliminating any downtime.
· The planned and implemented move of the Data Center, along with the upgraded network, enabled 80% of employees to access the system by the next business day.
Information Security
IT Compliance
IT Budgeting
Virtualization Technologies
IT risk management
ITIL Framework
Department management
Project Management
Technical Support Management
IT Infrastructure Management
IT Asset Management