Brian Brennan
Saint Augustine,FL
Summary
Dynamic Senior Claims Manager with a proven track record in managing complex insurance cases and ensuring regulatory compliance. Skilled in effective negotiation and team mentorship, contributing to streamlined claims handling and improved operational outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Claims Manager II
American Family Insurance Company
Madison, Wisconsin
02.2021 - Current
- Managed claims processing for complex insurance cases within company guidelines.
- Oversaw team to ensure compliance with regulatory standards and policies.
- Developed training materials to enhance staff knowledge of claims procedures.
- Implemented process improvements to streamline claims handling efficiency.
- Conducted regular audits of claims files to maintain accuracy and integrity.
- Mentored junior claims staff on best practices and effective case management techniques.
- Provided guidance and support to junior team members on how to handle difficult claims cases.
- Negotiated settlements between claimants and insurers when necessary.
- Drafted correspondence pertaining to appeals, complaints or requests for additional information from claimants.
- Prepared detailed reports outlining results of investigations into large or complex claims cases.
- Researched case law involving insurance coverage issues in order to develop appropriate solutions for unique claim scenarios.
- Trained new team members on policies and procedures for claims handling.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Facilitated team meetings to discuss complex cases, share best practices, and coordinate multi-disciplinary response strategies.
- Engaged in continuous professional development, staying abreast of industry trends, legal developments, and best practices in claims management.
- Managed complex claims negotiations, achieving favorable settlements within policy limits.
- Directed the application of reserves on claims, ensuring accurate financial reporting and compliance with regulatory requirements.
- Coordinated with legal counsel on litigated claims, providing expertise and support to achieve optimal outcomes.
- Established strong relationships with external partners, including adjusters, contractors, and medical providers, to streamline claims resolution.
Corporate Litigation Manager
Main Street America Insurance Company
Jacksonville, Florida
05.2013 - 02.2021
- Managed litigation strategies for insurance claims in a fast-paced environment.
- Collaborated with legal teams to prepare case documents and evidence.
- Coordinated communication between clients, attorneys, and insurance adjusters.
- Developed training programs for staff on litigation processes and best practices.
- Oversaw case management systems for efficient tracking of legal matters.
- Researched relevant laws and precedents to support ongoing cases effectively.
- Facilitated settlement negotiations to resolve disputes amicably when possible.
- Participated in internal training sessions designed to improve knowledge about applicable laws and procedures.
- Provided guidance on ethical considerations related to proposed courses of action.
- Collaborated with other departments within the firm to coordinate resources for litigated matters.
- Attended meetings with clients and and or their representatives regarding current litigation matters.
- Maintained files containing records of legal proceedings such as pleadings, motions, briefs, judgments, decrees.
- Represented clients in hearings, depositions, arbitrations, mediations, and trials.
- Analyzed case information to identify potential risks or opportunities.
- Tracked status of cases using software systems such as document management programs.
- Coordinated efforts between attorneys and other legal staff to ensure efficient workflow processes.
- Prepared written summaries of cases for senior management review.
- Negotiated settlements with opposing counsel when appropriate.
- Monitored changes in local, state, and federal legislation that could affect pending or future litigation matters.
- Advised clients on the merits of various claims or defenses available under the law.
- Assisted attorneys in preparing for depositions by researching facts pertinent to each case.
- Reviewed invoices submitted by outside vendors for accuracy and completeness prior to payment.
- Advised clients regarding legal matters, business transactions and claim liability.
- Negotiated and drafted settlement agreements to resolve litigated cases.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
- Spearheaded negotiations to settle cases before trials.
Education
BBA - Finance
Merrimack College
North Andover, MA05-1986
Certification
SCLA
Timeline
Senior Claims Manager II
American Family Insurance Company
02.2021 - Current
Corporate Litigation Manager
Main Street America Insurance Company
05.2013 - 02.2021
BBA - Finance
Merrimack College