Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN BREWER

Los Angeles,CA

Summary

I am highly skilled in problem-solving and customer support, I excelled at Samsung Electronics by managing high call volumes with exceptional professionalism. My ability to multitask in a fast-paced environment and dedication to improving customer satisfaction significantly reduced call handling times. I'm adept at data entry and maintaining composure under pressure, enhancing client relationships and loyalty. My goal is also to provide the customer with the best experience while solving all issues and concerns,

Overview

12
12
years of professional experience

Work History

Call Center Representative- Remote

Samsung Electronics
08.2023 - 12.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Call Center Claims Representative

EDD- California State Disability Insurance
06.2019 - 03.2023
  • Communicated with clients to gather information and clarify details regarding claims.
  • Reviewed claim files to determine eligibility and adherence to policy guidelines.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Prepared reports summarizing claim activities and outcomes for management review.
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
  • Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
  • Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling unemployment claims matters.

Customer Service Cashier

Home Depot
12.2012 - 01.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

Associate of Arts - Communications

Los Angeles Southwest College
Los Angeles, CA
06-2014

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Answering High Call Volumes w/ multi phone line
  • Excellent phone etiquette
  • Multi-tasking answering inbound calls, emails, and etc in a fast pace environment
  • Detailed orientated

Timeline

Call Center Representative- Remote

Samsung Electronics
08.2023 - 12.2024

Call Center Claims Representative

EDD- California State Disability Insurance
06.2019 - 03.2023

Customer Service Cashier

Home Depot
12.2012 - 01.2019

Associate of Arts - Communications

Los Angeles Southwest College

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BRIAN BREWER