Brian Brooks
Eaton,OH
Summary
Hardworking technician with over 25 years in maintaining and repairing diverse vehicles using advanced manual and mechanical skills. Collaborate with customers and other mechanics to understand problems and plan repairs. Focused on maximizing customer satisfaction with dependable, expert service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Owner/Technician
Brooks Automotive, Inc.
05.2010 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Computer Technician
Eaton Computer
02.2010 - 05.2010
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Computer Helpdesk Technician
Reynolds And Reynolds
01.2006 - 07.2008
- Maintained and updated [Type] customer service database.
- Configured hardware and granted system permissions to new employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Active Duty Soldier
US Army
11.1989 - 07.1994
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
Education
Associate of Applied Science - Computer Networking And Telecommunications
ITT Technical Institute - Dayton
Dayton, OH09.2005
High School Diploma -
Eaton High School
Eaton, OH06.1989
Skills
- Heating and Air Conditioning
- Scheduled Services
- Diagnostic Procedures
- Quality Assurance
- Optimizing Engine Performance
- Preventive Maintenance Services
- Troubleshooting Skills
- Drivability Issues
- Vehicle Maintenance and Repair
- Air Conditioning Service
- Brake Systems Understanding
- Electrical Repair Procedures
- Engine Tuning and Analysis
- Mechanical Diagnosis
Certification
- ASE - Certified Service Technician
Timeline
Owner/Technician
Brooks Automotive, Inc.
05.2010 - Current
Computer Technician
Eaton Computer
02.2010 - 05.2010
Computer Helpdesk Technician
Reynolds And Reynolds
01.2006 - 07.2008
Active Duty Soldier
US Army
11.1989 - 07.1994
Associate of Applied Science - Computer Networking And Telecommunications
ITT Technical Institute - Dayton
High School Diploma -
Eaton High School
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