Brian Brooks
Palmdale,CA
Summary
Adept at enhancing project efficiency and safety, my tenure at Local 433 Ironworkers Union showcases my ability to interpret blueprints and adhere to OSHA regulations. With a blend of structural welding and problem-solving abilities, I excel in fast-paced environments, ensuring quality and customer satisfaction while mentoring teams for peak performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Iron
Local 433 Ironworkers Union
05.2018 - Current
- Increased project efficiency by accurately interpreting blueprints and specifications for iron erection tasks.
- Enhanced safety on job sites by diligently following OSHA regulations and ensuring proper use of personal protective equipment.
- Ensured structural integrity through rigorous quality control checks and adherence to established building codes.
- Delivered reliable performance under pressure while adhering to tight deadlines in a fast-paced construction environment.
- Proactively identified potential problems before they escalated into costly delays or compromised quality standards using keen observational abilities coupled with extensive industry knowledge.
- Fabricated steel frames, columns, beams, and girders according to blueprints or instructions from site managers.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Aligned structural steel members to rivet, bolt and weld permanently into place.
Customer Service Representative
Viking Cruises
10.2017 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Supervisor
Sunpower
05.2015 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Clean Solar panels with robots.
- Troubleshoot any issues that may occur with robots or equipment.
- Drive to multiple locations with company truck and equipment in safe manner
- Record all data daily
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2014
Skills
- Construction safety
- Heavy Lifting
- Structural welding
- Power Tools Proficiency
- Training and mentoring
- Goal-Oriented
- Data Analysis
- Employee Motivation
- Strategic Planning
- Problem-solving abilities
- Customer Service
- Customer Relations
Timeline
Iron
Local 433 Ironworkers Union
05.2018 - Current
Customer Service Representative
Viking Cruises
10.2017 - 02.2018
Supervisor
Sunpower
05.2015 - 10.2017
Bachelor of Science - Criminal Justice
University of Phoenix
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