Brian Brooks
Rochester,MN
Summary
Customer Service Specialist with extensive experience as a Certified Professional Recovery Specialist. Proven track record in improving client satisfaction, optimizing workflows, and enhancing team productivity. Strong communication skills, attention to detail, and commitment to continual improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cannabis concierge position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Desk Operations/Customer Service
Mayo Clinic
02.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Certified Professional Recovery Specialist
Meridian Behavioral Health Systems
11.2018 - 02.2024
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Tracked client participation in treatment services to identify attendance issues.
- Documented case management activity for accurate, reliable records.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
Education
High School Diploma -
Niles West
Skokie, IL06.1983
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Timeline
Desk Operations/Customer Service
Mayo Clinic
02.2024 - 08.2024
Certified Professional Recovery Specialist
Meridian Behavioral Health Systems
11.2018 - 02.2024
High School Diploma -
Niles West
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