Brian Brooks
Columbia
Summary
High-performing Manager with 19 years of retail management experience in sales and customer service environments. Award-winning sales manager with multi level sales experience and strong closing abilities. Awarded 2011 Manager of the Year at Mattress Discounters. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. 2007, 2008, 2009, 2011, and 2012 Presidential Sales Award winner. Hard-working, multi-tasking, multi-unit manager with outstanding telephone, scheduling and documentation skills. Experienced Sales Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Highly driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
25
25
years of professional experience
Work History
Sales Associate
Sleep Number Corporation
02.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining inventory accuracy through regular stock audits and replenishment efforts.
- Collaborated with team members to optimize store layout for improved customer flow and engagement.
- Trained new associates on sales techniques and product knowledge to enhance team performance.
Senior Sales Assistant
Baltimore Marriott Waterfront Hotel
06.2022 - Current
- Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.
- Update customer records in the company database as required.
- Input invoice and bill-back data.
- Analyze, consolidate, and forward daily action summaries to managers.
- Use data to investigate the logistical history to resolve order and inventory problems.
- Research promotion details, regular, and special prices to resolve pricing discrepancies.
- Offer product, promotion, and pricing information by exploring customer requests.
- Offer sales projections by creating and sending sales tracking reports.
- Maintain customer database by inputting customer profile and updates.
- Collect data to create informative sales presentations.
- Monitor sales expenses by analyzing, tracking, and summarizing expenses.
- Report any inventory or service issues to management and the appropriate Account Manager immediately.
Sales Manager
VoicePenPurpose Publishing
07.2016 - 06.2022
- Develop a sales strategy to achieve organizational sales goals and revenues.
- Set individual sales targets and develop strategies for implementation.
- Co-ordinate sales action plans for individual salespeople.
- Assist with the development of sales presentations and proposals.
- Develop online sales platforms.
- Co-ordinate and monitor online sales activity.
- Investigate lost sales and customer accounts.
- Track, collate and interpret sales figures.
- Forecast annual, quarterly and monthly sales revenue.
- Develop pricing schedules and rates.
- Help prepare budgets.
- Control expenses and monitor budgets.
- Analyze data to identify sales opportunities.
- Develop promotional ideas and material.
- Cultivate effective business relationships with executive decision makers in key accounts.
District Sales Manager
Mattress Discounters/Sleepy’s
09.2003 - 07.2016
- Maintained knowledge of current sales and promotions.
- Built relationships with customers and the community to establish long-term business growth.
- Promptly resolved all customer requests, questions and complaints.
- Contacted customers by phone and email in response to inquiries.
- Increased revenues by 22% within the first year as Sales Manager.
- Trained all incoming sales team members.
- Reviewed operational records and reports to project sales and determine profitability.
- Attended sales training camp and brought best practices leadership back to the company.
- Acquired talented salespeople through highly efficient recruiting process.
- Determine the effectiveness of sales staff and terminate low producing staff when needed.
Automotive Sales Associate
Heritage Automotive
02.2003 - 09.2003
English Professor
Yang-En University
08.2002 - 01.2003
Assistant Manager
Romanos Macaroni Grill
07.2000 - 08.2002
Education
Bachelor of Science - General Studies
University of Maryland Global Campus
Hyattsville, MD12-2024
Skills
- Service excellence
- Effective team collaboration
- Effective time management
- Strategic issue resolution
Timeline
Sales Associate
Sleep Number Corporation
02.2025 - Current
Senior Sales Assistant
Baltimore Marriott Waterfront Hotel
06.2022 - Current
Sales Manager
VoicePenPurpose Publishing
07.2016 - 06.2022
District Sales Manager
Mattress Discounters/Sleepy’s
09.2003 - 07.2016
Automotive Sales Associate
Heritage Automotive
02.2003 - 09.2003
English Professor
Yang-En University
08.2002 - 01.2003
Assistant Manager
Romanos Macaroni Grill
07.2000 - 08.2002
Bachelor of Science - General Studies
University of Maryland Global Campus
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