Results-driven operations leader with experience hiring, training, and directing teams in fast-paced environments. Skilled in sales, customer service, inventory control, and driving productivity to meet daily quality and performance goals.
Overview
10
10
years of professional experience
Work History
Co-Founder
Rise Athletics
08.2024 - Current
Founded and grew a multi-sport training organization dedicated to developing athletes' skills, performance, and character.
Designed and implemented customized training programs for athletes across soccer, football, basketball, and baseball.
Coach athletes in both individual and team setting, focusing on strength, conditioning, skill-building, and mental preparation.
Flagship Branch Manager
Enterprise Mobility
10.2019 - 06.2024
Directed daily operations at a high-volume brach, overseeing a fleet at two locations of over 600 vehicles and managing a team of more than 20 employees.
Devised and implemented marketing campaigns to promote branch services and drive new business, resulting in 11% growth year-to-date.
Boosted customer satisfaction scores by 19% by cultivating a service oriented culture that prioritized exceeding customer expectations.
Coached and developed branch sales through targeted training, one-on-one mentorship, and daily performance feedback.
Monitored operations through comprehensive process checks, staff activity assessments, and performance KPIs.
Facilitated candidate evaluations and interviews enhancing the pipeline of future management talent.
Assistant Branch Manager
Enterprise Mobility
09.2017 - 10.2019
Mentored, trained, and developed employees in best practices, ensuring efficient and effective completion of daily tasks.
Championed practical solutions in inventory management, resource allocation, and customer relationship development to support business success.
Management Trainee
Enterprise Mobility
12.2015 - 09.2017
Successfully executed corporate sales strategies to overcome customer objections and enhance ancillary product sales.