Brian Brower
Breinigsville,PA
Summary
Experienced Fraud Senior Manager with a proven track record at T-Mobile, specializing in crafting and leading fraud prevention strategies that enhance operational workflows. Skilled in forging strategic partnerships and steering high-performing teams to mitigate financial risks effectively. Adept at data analysis and collaboration, ensuring high customer satisfaction and operational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fraud Sr. Manager
T-Mobile
Allentown, United States
04.2017 - Current
- Led the outsourcing strategy, enhancing fraud prevention and detection for improved financial outcomes and customer satisfaction.
- Cultivated strategic vendor partnerships, boosting operational alignment, and service quality.
- Establish and monitor key performance indicators (KPIs) that guide fraud prevention initiatives, and drive accountability across teams.
- Drove fraud mitigation strategies by analyzing trends and designing countermeasures, safeguarding company interests.
- Implement training programs to elevate staff capabilities in fraud detection techniques, resulting in improved investigations and resolutions.
Fraud Manager
T-Mobile
Allentown, United States
05.2014 - 04.2017
- Oversaw daily operations of the fraud management team, directly reducing fraud losses through strategic policy reforms and enhanced procedures
- Produced detailed reports for senior management outlining departmental performance, risks, and recommendations for operational improvements
- Fostered a collaborative environment by engaging with peers to align fraud strategies with corporate goals, enhancing overall team effectiveness
- Conducted performance evaluations and continuous training, leading to significant improvements in team productivity and morale
Fraud Operations Supervisor
T-Mobile
Allentown, United States
05.2005 - 05.2014
- Handled escalated fraud issues with a hands-on approach, resolving direct reports' concerns and improving team workflow
- Developed and executed departmental processes that increased productivity and safeguarded against fraud losses, elevating overall team performance
- Optimized staffing and managing inbound resources to maintain operational excellence and meet organizational objectives effectively
- Introduced time-saving solutions that enhanced procedural efficiency, resulting in a streamlined operation without compromising quality
Risk Assessment Specialist
T-Mobile
Allentown, United States
05.2004 - 04.2005
- Monitored for suspect activity across T-Mobile’s network, significantly contributing to early detection of potential fraud
- Supervised Risk Assessment Analysts, providing mentorship and technical tools that empowered them to effectively investigate potential threats
- Developed comprehensive reports analyzing financial risk trends, equipping management with critical insights to inform strategic decisions and reduce risks
- Executed detailed analyses on fraud patterns that led to the development of proactive investigative techniques
Fraud Analyst
T-Mobile
Allentown, United States
12.2003 - 05.2004
- Monitored complex network activities to identify and investigate fraudulent behaviors, leading to timely resolutions for victims of fraud
- Communicated expertly with customers impacted by fraud, providing clarity and reassurance that enhanced customer loyalty and trust
- Conducted thorough investigations that consistently met or exceeded departmental KPIs amidst a fast-paced environment
Education
Bachelor's degree -
Centenary College
01.2001
AAS -
Warren County Community College
01.1998
Skills
- Fraud investigations
- Team Leadership and Talent Development
- Policy Development and Implementation
- Fraudulent Claim Assessment
- Fraud Prevention and Data Analysis
- Operational Efficiency
- Operational and Financial Risk Management
- Customer communication
- Business performance management
- Cross-functional team leadership
- Documentation and reporting
- Data-driven decision making
- Influencing and negotiating
- Operations planning
- Budget oversight
- Troubleshooting and problem resolution
Certification
- Wicklander-Zulawski Interview and Interrogation Techniques Certification, , 01/01/YY
- CFE: Certified Fraud Examiner, Association of Certified Fraud Examiners, 01/01/YY
Timeline
Fraud Sr. Manager
T-Mobile
04.2017 - Current
Fraud Manager
T-Mobile
05.2014 - 04.2017
Fraud Operations Supervisor
T-Mobile
05.2005 - 05.2014
Risk Assessment Specialist
T-Mobile
05.2004 - 04.2005
Fraud Analyst
T-Mobile
12.2003 - 05.2004
Bachelor's degree -
Centenary College
AAS -
Warren County Community College
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