Brian Brown
Phoenix,AZ
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Iron Mountain Data Center
04.2019 - Current
- Provided hands-on, day-to-day technical and business direction supporting critical data center operational activities
- Assisted the Operations Manager in maintaining 100% uptime in a 24x7x365 Data Center environment.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
- Evaluated vendor proposals thoroughly to ensure alignment with company goals before finalizing agreements.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Service Delivery Technician
Iron Mountain Data Center
12.2018 - 04.2019
- Provided physical support of data center equipment in a critical environment. The AZP-1 Operations Team managed approximately 1200 emails per week.
- Engaged with customers, employees, and vendors at all levels and performed installations and troubleshooting tasks.
- Increased customer satisfaction Smart Hands Completions to 98.92% with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Communications Technician II
IES Communications
06.2018 - 12.2018
- Performed installations, provided customer service, and carried out tasks according to blueprints and safety standards.
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Data Center Technician
MGA Employee Services
01.2018 - 06.2018
- (Contracted to IES) Worked in a Data Center, handling multiple tasks, leading teams, and performing various technical tasks.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
Installation Supervisor
BlueStream Professional Services/KGPCO
08.2014 - 10.2017
- Oversaw installation forces of up to 25 employees, ensured compliance with safety policies, interacted with customers, scheduled manpower, and coordinated project activities.
- Improved installation efficiency by developing and implementing streamlined processes for the team. This improved profit margin 8%
- Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
- Ensured safety compliance on all job sites, conducting regular inspections and addressing potential hazards promptly.
- Implemented quality control measures, leading to a significant reduction in rework requests from clients.
- Coordinated equipment deliveries and pick-ups to minimize downtime between jobs for maximum efficiency.
- Streamlined inventory management processes, minimizing waste while ensuring availability of necessary materials on-site at all times.
- Utilized problem-solving skills proactively when faced with unforeseen challenges during installations.
- Actively participated in continuous improvement initiatives, sharing best practices and lessons learned from previous projects with team members.
- Completed visits before, during and after installations to assess quality and performance.
Lead/In-Charge
BlueStream Professional Services
09.2013 - 08.2014
- Installed network equipment, performed Hilti Firestop installations, and worked with various types of equipment and cables.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Collaborated with team members to complete complex projects on time and within budget.
- Assisted in the design and installation of new communication networks, ensuring optimal performance for end users.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Followed standards and procedures to maintain safe work environment.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Improved patient satisfaction by providing high-quality nursing care to patients and addressing their concerns promptly.
Education
High School Diploma -
Herscher High School
Herscher, Illinois05.1996
Skills
- Process Improvement
- Decision-Making
- Performance Tracking
- Employee Supervision
- Project Management
- Service Delivery Management
- Operations Management
- Customer Engagement
- Customer Service
- Problem Solving
- Adaptability and Flexibility
Accomplishments
- Supervised team of 13 staff members.
- Managers Development Program Group #4 Graduate 2021
- Culture Champ DE&I AZP-1 (2yrs - 2022 & 2023)
- Collaborated with a team of 6 in the development of a new North American Operations Job Description Standard. The intent was to attract more candidates to the roles. The change has been successful with an increase in applicants.(2021).
Timeline
Assistant Operations Manager
Iron Mountain Data Center
04.2019 - Current
Service Delivery Technician
Iron Mountain Data Center
12.2018 - 04.2019
Communications Technician II
IES Communications
06.2018 - 12.2018
Data Center Technician
MGA Employee Services
01.2018 - 06.2018
Installation Supervisor
BlueStream Professional Services/KGPCO
08.2014 - 10.2017
Lead/In-Charge
BlueStream Professional Services
09.2013 - 08.2014
High School Diploma -
Herscher High School
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