Brian Bruey
Haddonfield,United States of America
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Senior Rooms Operations Manager
Philadelphia Airport Marriott
12.2021 - Current
- Maximize revenue by ensuring all rooms were covered during unexpected changes in operations and used problem-solving techniques to decrease risk of revenue loss
- Provide a strategic vision to over 75 employees on the operations team
- Exceed metrics from a shareholder, guest satisfaction, revenue, and associate feedback perspective
- Find cost saving methods to reduce overall cost and increase profit to the bottom line
- Review and manage productivity for the operation team resulting in achieving corporate-set goals for the year
- Provide communication among our executive level to our hourly host to make sure we were aligned with goals and metrics to be driven throughout the year
- Provide detail-oriented financial and administrative reports to executive level team
- Manage and process Concur expense report from management team
- Create purchase orders and process invoice in compliance with accounting policies.
Rooms Operations Manager
Philadelphia Airport Marriott
09.2018 - 12.2021
- Supported senior management through communication and delegation of tasks to be our hourly associates
- Raised associate engagement satisfaction (AES) from 70% to a 97% year-over-year, with a 100% participation rate
- Oversaw inventory to ensure maintenance of adequate PAR levels necessary to support forecast operational requirements
- Built meaningful relationships with guests and employees, generated repeat business, and contributed to a high performing team
- Managed scheduling for housekeeping department and worked with management to make sure we were aligned with budgeted wages
- Interviewed and on-boarded employees in collaboration with our recruiting service team
- Part of a taskforce team that provided support to a hotel that needed assistance
- Mentored, trained, and led a highly visible and guest-driven operations team with defined service protocols, to create consistent standards across all properties.
Assistant Rooms Operations Manager
Philadelphia Downtown Marriott
11.2014 - 09.2018
- Reviewed daily arrivals, VIPs, special requests, group needs, room assignments, and coordinated with all other departments to ensure service levels were met
- Developed and presented ways to improve efficiency at the front desk and implement new ideas
- Manager on Duty for evening shifts with the responsibility of safety and guest satisfaction for 1409 guest rooms.
Education
B.S. Hospitality -
Old Dominion University
Skills
- GXP/FSMPS/Lightspeed Reservation Systems
- Concur Travel and Expense
- Efficiency Improvements
- Executive Relationship Management
- Leadership
- Metrics Development
- Office Administration
- People Management
- Policy Analysis
- Productivity
- Profitability
Legalname
Mr. Brian Bruey
Timeline
Senior Rooms Operations Manager
Philadelphia Airport Marriott
12.2021 - Current
Rooms Operations Manager
Philadelphia Airport Marriott
09.2018 - 12.2021
Assistant Rooms Operations Manager
Philadelphia Downtown Marriott
11.2014 - 09.2018
B.S. Hospitality -
Old Dominion University
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