Summary
Overview
Work History
Education
Skills
Timeline
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Brian Brummer

Riverside,United States

Summary

Experienced and highly skilled retired army mechanic seeking a challenging position in the civilian sector. Adept at diagnosing and repairing a wide range of military vehicles and equipment, with a proven track record of maintaining high levels of operational readiness. Eager to leverage strong technical expertise, leadership skills, and commitment to excellence in a civilian automotive or mechanical role.

Knowledgeable Amazon FBA professional with solid background in e-commerce and product sourcing. Successfully launched and managed multiple product lines, driving significant revenue growth. Demonstrated expertise in market analysis and supply chain optimization.

Diligent Assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Zaxbys
02.2016 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Diesel Mechanic

US Army
06.2018 - 03.2022
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.

Clerk

US Army
03.2022 - 03.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Customer Service Representative

Apple
03.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Amazon Fulfillment

Fulfillment Associates
03.2024 - 10.2024
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Managed inventory levels to ensure stock availability and minimized storage fees.

Education

Bachelor's - Business Administration

Fayetteville State University
11.2024

Skills

  • Mechanical expertise
  • Leadership
  • Problem-solving
  • Team collaboration
  • Safety and compliance
  • Organizational Skills
  • Communication Skills
  • Attention to Detail
  • Time Management
  • Customer Service
  • Computer Proficiency
  • Multitasking
  • Teamwork
  • Inventory Replenishment
  • Product Reviews Management
  • Amazon Analytics
  • Product sourcing
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Live chat support
  • Oil Changes
  • Diesel Engine Repair
  • Engine repair
  • Vehicle inspections
  • Brake Systems
  • Engine diagnostics
  • Electrical Systems
  • Transmissions
  • Auto and engine repair
  • Gearbox Repairs
  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling

Timeline

Amazon Fulfillment

Fulfillment Associates
03.2024 - 10.2024

Customer Service Representative

Apple
03.2022 - 03.2023

Clerk

US Army
03.2022 - 03.2024

Diesel Mechanic

US Army
06.2018 - 03.2022

Assistant Manager

Zaxbys
02.2016 - 09.2018

Bachelor's - Business Administration

Fayetteville State University
Brian Brummer