Brian Buckley

• Create business plan for Maison Residence Club, including marketing strategy, operating budget, forecast, and SWOT analysis.
• Establish brand awareness to area by attending local events and weekly visits to area real estate brokers.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Implemented policies and procedures to improve club operations and standards.
• Developed promotional campaigns to attract new customers and increase brand awareness.
• Worked with marketing teams to create marketing and promotional content for social media.
• Maintained up-to-date knowledge of trends and developments in hospitality industry to improve service.
• Created and maintained relationships with key investors, partners and clients.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Coordinated appointments to show marketed properties.
• Generated leads for sales and rental properties through cold calls and referrals.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Urgo Hotels and Resorts requested for a return to Marriott Resort and Spa Singer Island as consultant to bring it's outside operations back to 5 star expectations.
• Defined, implemented and revised operational policies and guidelines.
• Set team and individual KPIs and provided regular, actionable feedback.
• Monitor budget and utilized operational resources.
• Worked collaboratively with department leaders to implement new procedures and corrective actions to improve quality and guest experience.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Delegate daily tasks to employees, streamlining daily progress and efficiency.
• Trained and guided team members to maintain high productivity and performance metrics.
• Developed annual budgets and provided monthly reports to efficiently use financial resources.
• Purchased necessary equipment and products to use for guest activities.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Coordinated with catering staff to deliver food services for special events and functions.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Quickly initiate efforts to create a local community buzz about the property
• Meet with local real estate agents to build interest and drive traffic
• Find and network with local business leaders and persons of influence
• Manage pipeline of leads with consistent follow-up
• Host daily Open Houses for 4 to 5 weeks per property
• Utilize inside sales, marketing and regional staff to leverage outreach
• Act as point of contact and key communicator with property owner
• Daily updating of company CRM (salesforce) and social media platforms
• Get qualified buyers to register as formal bidders
• Monthly communication and client management of appointed CA Private Client list
• 80% conversion rate on auction properties
  

Returned to previous position.

Please see below.

• Responsible for supervising, coordinating activities and staff of 35 consisting of concierge, bell and housekeeping operations
• Developed and directed implementation of goals, objectives, policies, procedures and work standards for department,
• Prepared and managed assigned budget, reducing expenses by 15%,
• Developed and implemented execution of service standards
• Worked with local realtors to acquire new fractional home owners
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate
• Developed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
• Led employee improvement reviews and discussed improvement strategies with each team member
• Worked closely with board members to immediately address issues and implement effective solutions
• Reviewed and managed all guest satisfaction reviews, responding to all in professional manner,
• Worked closely with human resources to revise job descriptions improving departments efficiency and cost effectiveness
• Developed resort relations with local businesses giving access to Timbers members

• Source and develop potential corporate accounts
• Establish and maintain close contacts with top and target accounts
• Qualify leads and prospects gained from cold calls, sales blitzes, National Sales Office and other sources
• Assist Director of Sales to achieve highest possible occupancy rate and average daily rate
• Increased local special corporate agreements by 20% through direct sales and contacts
• Prepared sales presentations to national wholesale accounts
• Achieved monthly budget goals consistently
• Implemented marketing strategies which resulted in 15% growth of client base
• Developed relationships in community to grow business development
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints
• Asked appropriate open-ended questions to discover prospect needs and requirements
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
• Met with clients to outline desired goals and prepared quotes for overall catering costs.
• Worked with chefs to plan menus according to client needs and budgets.
• Designed catering packages to increase sales and customer experience.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Managed daily operations of three departments with in scope of recreation, including beach services, pool services, kids club, and resort special activities
• Oversee team of 35 associates, hiring, scheduling, and directing daily operations, holding team accountable through progressive discipline and leadership
• Developed promotional programs and marketing strategies to optimize revenue streams maximizing profits
• Consistently exceeding department expectations for productivity increasing revenues by 10% four consecutive years
• Ensure resort facilities are safe and well maintained, meeting expectations of all guest and residents, reducing accidents by 60%
• Developed department budgets, including daily operational expenses, labor management, controlled expenses, and capital expenses, reducing department cost while increasing yearly profit
• Redeveloped and introduced creative resort activities increasing revenue and guest interaction
• Achieved increase of 20% in Guest Satisfaction Scores by guest/resident interactions and implementing guest/resident relation standards
• Changed and enhanced culture of department by leading and motivation while enhancing growth through cross training
• Established working relationships with other department heads, resident board members, vendors, associates and county officials
• Represent resort at social networking groups, community giveback events and golf tournament
• Partnership with Loggerhead Marine Life Center and nominated for 2017 Go Blue Award for ocean conservation
• Won 2016 Leader of Quarter, increasing revenue by 25%

• Developed and implemented unique business idea from concept to fully operational business, including city planning, architect of facility, and building negotiations
• Developed all standard operating procedures, marketing plans, point of sale systems and customer service standards
• Promoted business concept through interactions with hotels, schools, corporate team building events, and celebrity sponsored events including the PGA Tour
• Sold sponsor ship packages for race facility and rental trucks through cold calls and direct sales
• Managed all social media programs, including internet forums, blogs and social networking applications
• Directly managed and mentored team associates to encourage professional and personal growth
• Executed innovative advertising campaign across multiple media channels increasing revenue by 15% four consecutive years
• Oversee large group of children during camps, birthday parties and special events
• Managed payroll, operating expenses, weekly forecasting and all accounting needs
• Developed personal connections with families that attended weekly events

• Developed and implemented standard operating procedures within golf shop and facility
• Created awareness to community and members driving interest in club amenities and club activities
• Maintained inventory control, ordering procurement, including special merchandise orders for members
• Established positive working relationship with golf merchandise vendors including professional relationship with Callaway Golf, representing company through playing and teaching clinics
• Organized and conducted all golf tournaments including participant relations and scoring practices
• Implemented all marketing streams for junior golf programs and clinics, increasing revenue 6 consecutive years by minimum of 15%
• Coordinated all junior golf activities, including summer camp programs, junior clinics, birthday parties and private lessons
• Established clear benchmarks for performance and monitored individual progress through innovative tracking methods
• Maintained friendly and professional member interactions while focusing on club mission making golf a better game