Brian Burciaga
Goshen,Indiana
Summary
Dynamic leader with proven expertise in operations management and customer satisfaction, honed at Margaritasmexicanrestaurant and Boys And Girls Club Middlebury. Excelled in team management and complaint resolution, significantly enhancing service quality and efficiency. Passionate about fostering positive customer experiences and staff development, adept at driving performance improvements across diverse teams.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Margaritasmexicanrestaurant
08.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Youth Development Professional
Boys And Girls Club Middlebury
11.2022 - 12.2024
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
- Supervised youth and maintained security for each child under care.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Took part in sports, games, and movie nights with children.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
- Helped set appropriate goals and plans to achieve targets.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Provided crisis intervention and emotional support to youth.
- Educated young people about strategies for driving discussions and promoting social changes.
- Approached issues proactively to best meet current and future community needs.
Education
Marketing - Digital Marketing
Indiana University South Bend
South Bend, IN04-2027
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Complaint resolution
- Adaptable
- Performance improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Youth Development Professional
Boys And Girls Club Middlebury
11.2022 - 12.2024
Restaurant Manager
Margaritasmexicanrestaurant
08.2020 - Current
Marketing - Digital Marketing
Indiana University South Bend
Similar Profiles
Ryan FisherRyan Fisher
Food Service Worker/food Runner/waiter/host at MargaritasmexicanrestaurantFood Service Worker/food Runner/waiter/host at Margaritasmexicanrestaurant
Sabrina Gissel ADERASabrina Gissel ADERA
Server at MargaritasmexicanrestaurantServer at Margaritasmexicanrestaurant
Leah KirkLeah Kirk
Host at MargaritasmexicanrestaurantHost at Margaritasmexicanrestaurant