Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIAN BUTLER

Broken Arrow

Summary

Dynamic professional with a strong work ethic and proven success at American Family as a Claims Adjuster and Sales Representative. Expert in data collection and analysis, enhancing process performance. Adept at clear communication and teamwork, consistently exceeding client expectations while managing catastrophe-level claims and driving sales growth.

Overview

21
21
years of professional experience

Work History

Data Analyst

TD Williamson
Tulsa
01.2023 - Current
  • Conducted data analysis to support project outcomes and decision-making.
  • Maintained documentation for client deliverables, excavation worksheets, and pipeline examination reports.
  • Ensured quality control by verifying compliance with established standards.
  • Established strong relationships with project managers to facilitate communication.
  • Confirmed NDE technicians provided all required information for project integrity.
  • Provided after-hours support to technicians and clients as needed.
  • Collaborated effectively with technicians, management, and Level IIIs on project requirements.

Claims Adjuster

American Family
01.2017 - 01.2023
  • Handled catastrophe storm claims efficiently to expedite customer resolutions.
  • Provided exceptional customer service to enhance client satisfaction.
  • Managed claims processing for catastrophe-level incidents, ensuring comprehensive evaluations.

Sales Representative

American Family
01.2014 - 01.2017
  • Delivered exceptional customer service, resolving inquiries efficiently and enhancing client satisfaction.
  • Managed office operations, ensuring streamlined processes and effective resource allocation.
  • Coordinated scheduling and appointments to optimize team productivity.
  • Maintained accurate records and documentation for internal and external communication.
  • Trained new staff on procedures and customer service standards.
  • Conducted regular inventory checks to manage supplies effectively.
  • Implemented organizational systems to improve workflow efficiency.

Restaurant Waiter

Barbosas Mexican Restaurant
Saint Joseph
01.2005 - 01.2013
  • Delivered exceptional customer service as a waiter in fast-paced environments.
  • Processed transactions accurately as a cashier, ensuring efficient service.
  • Supervised kitchen operations and prepared meals as head cook, maintaining quality standards.
  • Maintained cleanliness and organization of kitchen and dining areas as dishwasher.

Education

Diploma -

Central High School
Saint Joseph
05.2010

Skills

  • Collaboration and teamwork
  • Proficient in Microsoft Word and Excel
  • Sales strategy development
  • Team building expertise
  • Marketing initiatives
  • Management of sales processes
  • Understanding of policies
  • Effective time management
  • Report generation and analysis
  • Client feedback comprehension
  • Data gathering for process enhancement
  • Application creation and revision
  • Pipeline integrity reporting
  • Ability to meet deadlines under pressure
  • Implementation of revised processes as necessary
  • Data collection methods
  • Work ethic excellence
  • Concise communication skills

Timeline

Data Analyst

TD Williamson
01.2023 - Current

Claims Adjuster

American Family
01.2017 - 01.2023

Sales Representative

American Family
01.2014 - 01.2017

Restaurant Waiter

Barbosas Mexican Restaurant
01.2005 - 01.2013

Diploma -

Central High School

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