Brian Byrnes
Stephens City,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
29
29
years of professional experience
Work History
General Manager of Operations
Century Termite & Pest Control
05.2020 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Processed payroll bi-weekly, ensuring accuracy of pay and deductions.
- Reviewed and revised inventory levels to ensure adequate stock of materials.
- Analyzed supplier performance, identified cost savings opportunities, negotiated contracts, and managed vendor relationships.
- Analyzed customer feedback data to identify areas for improvement in service delivery processes.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Created content for promotional materials, including brochures, flyers, and websites.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Tracked budgets for all marketing initiatives and provided regular updates.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Inspector
Connors Pest Control
12.2017 - 05.2020
- Conducted regular inspections of sales personnel to ensure compliance with company policies and procedures.
- Conducted inspections of residential and commercial properties to identify pest infestations.
- Developed pest management plans for clients based on their individual needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Cultivated a strong professional network within the industry, helping establish referral sources and strategic alliances that would benefit both parties involved.
- Increased sales revenue by identifying and targeting new market segments.
District Manager
Home Paramount
12.2011 - 08.2017
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Created and presented monthly reports to management on sales performance.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
President
New Again Painting LLC
03.2007 - 12.2011
- Identified new opportunities for growth, expansion, and diversification.
- Managed daily operations of business, including hiring and training staff.
- Prepared surfaces for painting by removing old paint, filling holes and cracks, sanding, and cleaning.
- Applied primers and sealers to protect the surface from moisture damage.
- Developed detailed plans for each project based on customer specifications.
- Developed and implemented advertising campaigns to increase brand awareness.
- Processed payroll weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Sales Inspector
Dodson Brothers Pest Control
02.2002 - 03.2008
- Conducted inspections of residential and commercial properties to identify pest infestations.
- Developed pest management plans for clients based on their individual needs.
- Monitored traps and baits for rodent control, and documented results in logbooks.
- Applied insecticides, herbicides, fungicides, and other treatments to control pests.
- Conducted field surveys to determine the presence or absence of pests.
- Identified species of insects, rodents, and other pests using taxonomic keys.
- Educated customers about proper sanitation practices to reduce potential pest problems.
- Inspected food processing facilities for evidence of pests or contamination.
- Cultivated a strong professional network within the industry, helping establish referral sources and strategic alliances that would benefit both parties involved.
General Manager
Papa John's Pizza
01.1996 - 02.2002
- Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
- Developed strategies for increasing customer satisfaction and loyalty.
- Maintained inventory of supplies, ingredients, and equipment.
- Hired, trained, supervised, and evaluated staff members.
- Ensured compliance with food safety regulations.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Prepared pizzas according to customer specifications.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
High School Diploma -
Sherando High School
Stephens City, VA06-1997
Skills
- Operations Management
- Staff Development
- P&L Management
- Revenue Generation
- Team Leadership
- Customer Service
- Leadership skills
- Recruiting and Hiring
- Staff Training and Development
- Employee Motivation
- Effective selling techniques
- Sales strategy development
- Management Support
- Business Analysis
- Logistics Management
Timeline
General Manager of Operations
Century Termite & Pest Control
05.2020 - Current
Sales Inspector
Connors Pest Control
12.2017 - 05.2020
District Manager
Home Paramount
12.2011 - 08.2017
President
New Again Painting LLC
03.2007 - 12.2011
Sales Inspector
Dodson Brothers Pest Control
02.2002 - 03.2008
General Manager
Papa John's Pizza
01.1996 - 02.2002
High School Diploma -
Sherando High School
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