Brian CAMPBELL
Bucyrus,KS
Summary
Development Professional and Leader with over 14 years of experience in operations, project, and program management. Possesses a comprehensive background driving continuous process improvement projects to optimize operations and improve productivity to meet and missions and goals. Adept at working independently and collaborating in cross-functional teams in high-stress environments while exercising initiative and leveraging strategic problem-solving skills to resolve complex tasks while mentoring and developing leaders and teams. Career supported by a Master of Business Administration (MBA) and Bachelor of Science degrees specializing in Healthcare Management.
Overview
17
17
years of professional experience
Work History
OPERATIONS MANAGER MULTI-MARKET
ONE MEDICAL
12.2022 - Current
- Successfully prepared staff members for promotion and assisted one towards nursing career goals through coaching, training,
feedback, and experience modeling. - Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues.
- Increased team productivity and engagement metrics by 15%by providing ongoing training, coaching, and performance feedback to staff members.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management, including ability of clinics to properly conduct Fit Testing and DOT exams without interrupting regular patient care workflows, resulting in successful retention of hiring process for contracted enterprise companies.
- Built strong relationships alongside market medical director with key stakeholders such as enterprise and broker representatives through consistent engagement, collaboration, and transparent communication practices.
- Safeguarded company assets through diligent inventory control measures that minimized loss due to shrinkage or theft.
Onsite Integrations Manager
One Medical
10.2023 - 03.2024
- Maximized performance by monitoring daily activities and mentoring team members while also effectively onboarding new employees with training, documentation, and procedures.
- Cross-trained 14 migrating employees to maximize team agility and performance directly and through facilitated successful cross-functional collaboration.
- Achieved Integration goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction during new clinic merger transition by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Setting expectations on employee engagement, collaboration, and continuous learning opportunities helped develop stronger company culture focus with new clinic merger.
- Cultivated partnerships with external stakeholders and company teams to maximize operational opportunities and successful transitions for new clinic teams and their patient population.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained a professional, organized, and safe environment for employees and patients while accomplishing tasks a plethora of migration tasks, including payroll transfers, patient records migration, new office launch relocation, and other transitional needs.
Veterinary Clinical Operations Manager
Veterinary Practice Partners
03.2020 - 12.2021
- Enhanced staff productivity through effective training programs and performance management strategies such as rounding, huddles, and communication practices to the result of a 40% increase in engagement metrics and 35% increase in patient care availability.
- Developed key performance indicators to monitor departmental progress and identify areas for improvement resulting in 10% increase in customer satisfaction according to external review processes and an 8% revenue growth on the year including a new revenue benchmark above $2 Million.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Built training programs for all staff and mentored new employees, fostering their professional development within the clinical organization.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality and that increased customer retention by 15% and new clients by 24% over the year.
- Led the implementation of electronic medical records systems as well as the required migration and standardization of use which streamlined documentation processes while maintaining high standards of patient privacy.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
Clinic Operations Manager
HCA Care Now
10.2019 - 03.2020
- Streamlined clinic operations by implementing efficient Walk-in process systems and staff coordination to increase patient volume from 32 visits per day to 60+ visits per day on average.
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates in conjunction with HCA training and development team.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members increasing staff engagement metrics from 70% to 94% over the year.
- Managed budgetary planning through Lean processes to maintain financial stability within the clinic while providing high-quality services throughout COVID including the early introduction of Rapid testing procedures thus reducing unnecessary ordering by 10% on average monthly.
- Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions including employment testing and pre-hire capabilities.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
Hospital Corpsman Second Class
U.S. Navy
07.2008 - 07.2019
- Created a new sponsorship program with global reach to ensure coordinated resources the travel, training, nd continued mentorship of all sailors transitioning to US. Marine Corp base Camp Lejeune.
- Oversaw a main facility and 22 satellite facilities, each with 20 staff and up to 3 providers in regards to the career advancement of their personnel.
- Enhanced medical readiness by assisting in the training of personnel in various medical procedures and techniques.
- Streamlined administrative processes and records migrations for more efficient patient recordkeeping and appointment scheduling.
- Participated in humanitarian missions, providing essential healthcare services to underserved populations worldwide.
- Mentored countless junior Hospital Corpsmen, and other fellow Naval personnel fostering professional growth and development within the ranks
Education
MBA - Healthcare Management
Strayer - Jack Welch Management Institute
06.2021
Associate of Science - Biomedical Technologies
College of Biomedical Technologies
12.2022
Bachelor of Science - Healthcare Management & Administration
Walden University
06.2019
Bachelor of Arts - English
Liberty University
06.2025
Skills
- Strategic Planning
- KPI reporting
- Procedure optimization
- Workforce Planning
- Productivity Improvement
- Employee Coaching
- Operational Excellence
- Technology Integration
- Operations Management
- Program Management
- Organizational Development
- Training delivery
Timeline
Onsite Integrations Manager
One Medical
10.2023 - 03.2024
OPERATIONS MANAGER MULTI-MARKET
ONE MEDICAL
12.2022 - Current
Veterinary Clinical Operations Manager
Veterinary Practice Partners
03.2020 - 12.2021
Clinic Operations Manager
HCA Care Now
10.2019 - 03.2020
Hospital Corpsman Second Class
U.S. Navy
07.2008 - 07.2019
MBA - Healthcare Management
Strayer - Jack Welch Management Institute
Associate of Science - Biomedical Technologies
College of Biomedical Technologies
Bachelor of Science - Healthcare Management & Administration
Walden University
Bachelor of Arts - English
Liberty University
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