Brian Campbell II

• Successfully collected various sheets (TSYS, FDMS, FDMS North, etc) and set up client merchant accounts utilizing the USA E-Pay payment gateway
• Managed accounts payable processes, including invoice entry, verification, and payment processing
• Utilized accounting software, such as QuickBooks and Excel, to streamline and automate accounts payable tasks
• Demonstrated strong attention to detail and accuracy in processing invoices and maintaining financial records
• Built and showcased expertise in database management through a small database (Video Demo available)
• Conducted client facing discovery sessions to identify and analyze key business goals and workflows using Airtable (Sample database with automations available for reference)
• Developed clear and comprehensive project plans based on client objectives to improve workflow efficiency
• Acted as the primary point of contact throughout new project implementations
• Integrated third-party software APIs into Airtable databases using JavaScript
• Maintained accurate client records and achieved key onboarding service milestones through efficient use of Airtable interface design, Salesforce, and Microsoft Dynamics 365 Business Central.
• Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
• Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.

• Conducted defect testing on PCBs according to ERP/MES system specifications (i-QMS), utilizing Admin rights for corrections and settings adjustments
• Assisted Maintenance Techs in the repair of Exposure tools and Coaters Aligners during the complete Photolithography process
• Utilized ERP/MES software (Work Stream) for event tracking and logging
• Performed routine maintenance and repairs on tools within the Photolithography Department, qualifying tools before and after daily use
• Managed daily operations of tools, ensuring solvent levels, nozzle cleanliness, and waste clearance
• Utilized SolidWorks/Cad Renderings for preventative maintenance tasks.
• Ordered and maintained all recreational equipment.
• Prepared 3-4 reports for management regarding status and progress of recreational activities.

• Orchestrated the collection and setup of various sheets (TSYS, FDMS, FDMS North, etc) to establish client merchant accounts through the utilization of the USA E-Pay payment gateway
• Managed accounts payable processes, including invoice entry, verification, and payment processing
• Utilized accounting software, such as QuickBooks and Excel, to streamline and automate accounts payable tasks
• Demonstrated strong attention to detail and accuracy in processing invoices and maintaining financial records
• Translated customer business goals and deliverables into successful software configurations, documenting SaaS software configurations and executing testing and data conversions with precision
• Utilized Microsoft Excel, Microsoft Word, JIRA, and custom SaaS software tools (Salesforce/Confluence etc.) to evaluate and process onboarding data efficiently
• Provided expert guidance to clients in navigating technical aspects of the onboarding process, ensuring internal product configurations aligned with operational needs
• Skillfully troubleshooted customer issues related to platform usage and configuration, maintaining accurate client records and hitting key onboarding service milestones
• Collaborated with project management, commissioners, and training teams to meet customer operational needs and ensure seamless onboarding processes
• Conducted sales operations tasks by coordinating with sales personnel and clients' finance teams to finalize budgets and ensure contract compliance
• Reviewed contracts to ensure budgetary alignment and eliminate extraneous line items, leveraging SQL databases to analyze industry trends and query customer data
• Managed customer requests using order to cash software tools, demonstrating proficiency in handling diverse client needs and queries.
• Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
• Customized features within existing software platforms to better meet the unique needs of each client organization.
• Created detailed project plans outlining tasks, timelines, and resource requirements for successful software implementation projects.
• Reduced software implementation timeframes by 30% effectively managing project timelines and resources.

• Conducted electro-mechanical maintenance on Siemens PLCs utilizing electrical schematics and AutoCAD renderings
• Managed maintenance of Siemens PLCs through analysis of electrical schematics and AutoCAD renderings
• Utilized electrical schematics and AutoCAD renderings to perform maintenance on Siemens PLCs
• Maintained Siemens PLCs by referencing electrical schematics and AutoCAD renderings
• Implemented electrical schematics and AutoCAD renderings for electro-mechanical maintenance on Siemens PLCs.
• Enhanced application performance by 45% by identifying bottlenecks and optimizing code.

• Managed an older version of ERP/MES software tool (i-QMS and AutoCad) to track and document new events and equipment builds
• Executed gas line, poly-line, and water line routing tasks
• Utilized machined tools to conduct vacuum leak tests on closed systems
• Produced Printed Circuit Boards (PCBs) by soldering resistors, wires, LED's, capacitors, etc
• Conducted thorough testing of PCBs for defects according to ERP/MES system (i-QMS) specifications
• Leveraged Admin rights to make necessary edits and adjustments within i-QMS platform.
• Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
• Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
• Reduced system downtime by 25% with proactive monitoring, timely troubleshooting, and efficient issue resolution.

• Conducted 150-200 cold calls daily to generate leads and expand client base
• Cultivated and nurtured relationships with potential clients to drive sales growth
• Communicated regularly with key decision makers to understand their needs and provide tailored solutions
• Implemented A/B testing strategies to optimize marketing efforts and increase client engagement
• Managed a pipeline of 200-300 leads daily to track progress and prioritize follow-ups
• Utilized Microsoft Office and Salesforce to streamline daily workflow and enhance productivity
• Leveraged SALESFORCE to effectively manage pipelines and maintain accurate contract records with clients
• Utilized SQL database to analyze trends and patterns within specific client niches
• Handled ongoing JIRA tickets efficiently to address and resolve client issues in a timely manner.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

• Conducted 150-200 cold calls daily to prospective clients
• Established and nurtured relationships with potential clients
• Corresponded with key decision makers on a daily basis
• Executed A/B testing to determine optimal marketing strategies for clients
• Managed a daily pipeline of 150-200 clients
• Utilized Microsoft Office and SAAS software to efficiently complete daily tasks
• Employed SALESFORCE to manage pipelines, track contracts, and revise agreements with clients
• Analyzed trends among clients in various industries using SQL database
• Addressed ongoing JIRA tickets to ensure customer satisfaction and issue resolution.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained a high level of product knowledge to provide accurate information and support to customers.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Made $200-$300 per shift

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with 5-6 team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

● Responsible for being knowledgeable about all specialty food items in the store

● Maintained great customer service

● Made sure that customers did not have to wait in line for long periods of time

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed 200 plus customers and helped determine their needs.