Brian Carden
Indianapolis,IN
Summary
I have always found my strengths to be Customer Service and Communication.
I am eagerly seeking a permanent position where my experience and understanding of the workforce will provide both myself, and my employer a long lasting relationship.
Overview
18
18
years of professional experience
Work History
Fleet Coordinator
Hope Plumbing
03.2023 - 10.2023
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Documented equipment transfers and sales details for accurate record keeping.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Tracked medical incidents using [Software] for supervisors.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
CSR
Best Foot Forward
12.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Retail Department Manager
Menards
08.2016 - 08.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Sales Manager
Jensen's Pools And More
04.2006 - 08.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Bachelor of Arts - Art History; Fine Arts
Herron School of Art (Indiana University)
Indianapolis, IN04.1997
Skills
- Customer Relationship Management
- Fleet Monitoring
- Safety Compliance
- Supply Chain Improvement
Timeline
Fleet Coordinator
Hope Plumbing
03.2023 - 10.2023
CSR
Best Foot Forward
12.2021 - 03.2023
Retail Department Manager
Menards
08.2016 - 08.2021
Sales Manager
Jensen's Pools And More
04.2006 - 08.2016
Bachelor of Arts - Art History; Fine Arts
Herron School of Art (Indiana University)
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