Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIAN CARR

MURRIETA,CA

Summary

Knowledgeable sales consultant/manager with proven background in providing high-quality service and fostering customer satisfaction. Successfully advised clients on improving home comfort through tailored HVAC solutions, leading to increased client trust and repeat business. Demonstrated effective communication and problem-solving skills in addressing client needs and resolving issues promptly.

Overview

24
24
years of professional experience

Work History

Comfort Advisor

Home Comfort USA
07.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained closing rate over 48% with dedicated prospecting and exceptional customer relations skills.
  • Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.

Channel Sales Manager

NexGen Air Conditioning And Heating
04.2024 - 07.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
  • Established clear expectations for performance within the Channel Sales Manager role, fostering accountability among team members.
  • sales closing ratio average 58%

Comfort Consultant

Service Champions
02.2024 - 04.2024
  • Provided expert recommendations on HVAC equipment, insulation, and other home upgrades for optimal comfort levels.
  • Increased customer satisfaction by providing personalized comfort solutions tailored to their specific needs.
  • Educated homeowners on the benefits of energy-efficient products and how they can contribute to long-term cost savings while improving comfort levels within the home environment.
  • Collaborated with technicians and installation teams to ensure seamless service delivery and customer satisfaction.
  • Enhanced company reputation through stellar client interactions and consistently exceeding expectations.
  • Conducted thorough home evaluations to identify areas for improvement in energy efficiency and comfort.
  • Skilled at identifying client pain points, offering tailored solutions that address those concerns effectively.

Comfort Advisor

WE CARE HEATING AIR PLUMBING & SOLAR
04.2012 - 01.2024
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Demonstrated exceptional communication skills by clearly explaining complex technical concepts to clients in a manner they could easily understand and make informed decisions based upon presented information accordingly during each engagement encounter session conducted throughout various project stages encountered therein.
  • Maintained up-to-date knowledge of industry trends, products, and technologies to better serve clients'' needs.
  • Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
  • Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
  • Demonstrated commitment to professional growth by attending industry conferences, workshops, and seminars as needed.
  • Ensured adherence to industry standards by staying up-to-date with relevant training, certifications, and regulations.
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.

Sales Manager

Sunpro Solar
01.2011 - 04.2012
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Grew business from $3 million a year to $9 million over 12 months.
  • Proficient with computer software related tools for business and solar, Clean Power finance , Sunpower tools, CRMs, etc.

Energy Sales Consultant

MHI Windows and Doors
03.2001 - 04.2011
  • Enhanced company reputation by consistently exceeding sales targets and maintaining strong client relationships.
  • Delivered compelling presentations to potential clients, demonstrating the benefits of energy-efficient solutions.
  • Addressed any customer concerns promptly and professionally, maintaining positive rapport throughout the project timeline.
  • Developed custom proposals for clients, incorporating their unique preferences and needs into the final design plan.
  • Provided post-completion support, addressing any issues or concerns and ensuring overall client satisfaction with the final result.
  • Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
  • Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
  • Managed installation schedules proactively to avoid delays and reduce downtime for clients.
  • always attaining sales target and exceeding......

Education

No Degree - Sales And Marketing

Sales Training Conferences
Multiple Locations

Skills

  • Client relationship building
  • Goal-oriented mindset
  • Sales proposals
  • Client relationship development
  • Leadership abilities: hiring, training and developing new talent
  • Motivate sales reps to improve their performance
  • Experienced decision maker and problem solver in fast paced envvironment
  • Excellent interpersonal and communication skills
  • Relationship building

Timeline

Comfort Advisor

Home Comfort USA
07.2024 - Current

Channel Sales Manager

NexGen Air Conditioning And Heating
04.2024 - 07.2024

Comfort Consultant

Service Champions
02.2024 - 04.2024

Comfort Advisor

WE CARE HEATING AIR PLUMBING & SOLAR
04.2012 - 01.2024

Sales Manager

Sunpro Solar
01.2011 - 04.2012

Energy Sales Consultant

MHI Windows and Doors
03.2001 - 04.2011

No Degree - Sales And Marketing

Sales Training Conferences

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BRIAN CARR