Brian Carroll

Amazon Intermodal

• Focus on developing and maintaining positive customer relationships
• Provided strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
• Met or exceed customer needs and expectations and provide excellent service in direct or indirect manner
• Ability to process information with high levels of accuracy
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Accurately analyzed situations and reach productive decisions based on informed judgment.

Target National Account CER

• Manage equipment pools to ensure proper utilization.
• Book and handle all outbound freight from California.
• Provide solutions to customer in order to add value to relationship and maximize volume growth.
• Coordinate customer surges with operations to ensure customer needs are met.
• Proactively communicate all service issues in timely manner to maintain customer trust and expectations.
• Cooperated closely with other departments to support achievement of customer experience outcomes

Fraud Prevention Sr Specialist

• Complies with company policies, procedures, and standards of ethics and integrity.
• Executes review of complex risk orders (for example, mobile) placed on Walmart.
• Com in order to minimize financial loss.
• Minimizes company financial impact and issues related to ecommerce promotion abuse prevention.
• Resolves and documents issues with payments (for example, chargeback requests, customer account adjustments).