Brian Castaneda
Davenport,FL
Summary
Dynamic and adaptable professional with a strong work ethic, experienced at Cracker Barrel Old Country Store. Proven ability to enhance customer satisfaction through effective multitasking and teamwork. Skilled in food safety and portioning, consistently maintaining high standards while training new staff and managing shift operations for optimal performance.
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Developed skills in high-pressure kitchen environment, including maintaining quality and efficiency under tight deadlines. Demonstrated abilities in teamwork, problem-solving, and adapting to new challenges. Seeking to transition into new field where these transferable skills can contribute to success.
Overview
2
2
years of professional experience
Work History
Grill Cook
Cracker Barrell Old Country Store
07.2023 - Current
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Server
Cracker Barrell Old Country Store
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Leader
Cracker Barrell Old Country Store
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Davenport High School
Davenport, FL05.2024
Skills
- Quick-learning
- Strong work ethic
- Willing to learn
- Multitasking and organization
- Teamwork and collaboration
- Adaptable
Timeline
Grill Cook
Cracker Barrell Old Country Store
07.2023 - Current
Server
Cracker Barrell Old Country Store
07.2023 - Current
Shift Leader
Cracker Barrell Old Country Store
07.2023 - Current
High School Diploma -
Davenport High School
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